Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints and ensure compliance with regulatory standards in a dynamic environment.
- Company: A leading global insurer in the UK with a strong reputation.
- Benefits: 30 days holiday, competitive pension plan, and flexible working options.
- Why this job: Make a real impact on claims governance while enjoying a supportive work culture.
- Qualifications: Experience in complaints handling and excellent interpersonal skills.
- Other info: Join a team that values your contributions and offers career growth.
The predicted salary is between 36000 - 60000 £ per year.
A prominent global insurer in the United Kingdom is looking for a professional to manage Core, Complex and Reinsurance complaints. The role involves ensuring compliance with regulatory standards and making a significant contribution to claims governance.
Candidates should have relevant experience in complaints handling and strong interpersonal skills.
This position offers flexible working and a supportive environment with benefits like 30 days holiday and a competitive pension plan.
Complaints Investigator & Governance Specialist employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator & Governance Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints handling or governance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory standards. We want you to show off your expertise in compliance and claims governance. Practice common interview questions and think of examples from your experience that highlight your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Investigator & Governance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and governance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality, so let your voice come through!
Showcase Your Interpersonal Skills: Since this role involves managing complaints, it’s crucial to demonstrate your strong interpersonal skills. We recommend including examples of how you've effectively communicated and resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Complaints Handling
Make sure you brush up on your knowledge of complaints handling processes. Be ready to discuss specific cases you've managed in the past, highlighting your approach and the outcomes. This will show your expertise and how you can contribute to the role.
✨Understand Regulatory Standards
Familiarise yourself with the regulatory standards relevant to the insurance industry. Being able to discuss these standards confidently will demonstrate your commitment to compliance and governance, which is crucial for this position.
✨Showcase Your Interpersonal Skills
Prepare examples that showcase your strong interpersonal skills. Think about times when you've successfully resolved conflicts or built relationships with clients. This will help illustrate your ability to handle complex complaints effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to claims governance or how they support their employees in managing complaints. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
