At a Glance
- Tasks: Lead key clients and brokers, ensuring top-notch service and strategic growth.
- Company: Join QBE, a global insurer with a human touch and innovative solutions.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping client relationships and driving success.
- Qualifications: Experience in managing complex clients and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
QBE is an international insurer with over 13,000 employees across 26 countries, focused on delivering a human touch and innovative risk solutions.
As a Client Manager based in London, you will be the visible leader for key clients and brokers, overseeing delivery, tracking performance, and acting as a point of escalation. You will lead cross‑functional teams to develop and deliver strategic client plans, ensuring alignment of QBE’s value proposition to drive growth and retention.
Responsibilities- Oversee delivery and tracking performance for key clients and brokers.
- Lead cross‑functional teams to develop and implement strategic client and prospect plans.
- Align QBE’s value proposition with client objectives to drive growth and retention.
- Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high‑quality client materials.
- Embed and evolve a client engagement approach across European Operations, driving continuous improvement.
- Manage client and broker feedback, identify root causes and lead actions to enhance performance and relationships.
- Stay informed on market developments and use insights to maintain high standards and strengthen QBE’s competitive position.
- Contribute to strategic initiatives and projects that support broader business objectives.
- Proven experience in a high‑profile role supporting large or complex clients.
- Strong technical insurance expertise across non‑conventional and multinational programmes.
- Excellent communication skills, able to simplify complex concepts and present to senior stakeholders.
- Experience leading cross‑functional teams across pitches, account planning, stewardship and client feedback.
- Comfortable in a matrix environment, building strong internal and external relationships.
- Deep understanding of client, broker and market dynamics, with insight to shape and evolve client propositions.
- Business Development
- Coaching for Success
- Communication
- Critical Thinking
- Customer Value Management
- Distribution Management
- Influencing & Influencing Others
- Intentional Collaboration
- Managing Performance
- Navigating Ambiguity
- Risk Management
- Stakeholder Management
- Strategic Planning & Thinking
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working arrangements including part‑time, job share and compressed hours.
- Automatic enrollment into the QBE pension plan with 10% employer contribution.
- Access to a wide range of additional benefits and options tailored to individual needs.
QBE is an equal opportunity employer and complies with all relevant legislation in each jurisdiction it operates. The company values diversity, equity and inclusion across all levels.
Client Manager employer: QBE Insurance Group
QBE is an exceptional employer, offering a dynamic work culture in the heart of London that prioritises employee growth and development. With a commitment to flexibility, generous holiday allowances, and a robust pension plan, QBE fosters an inclusive environment where diverse talents thrive. As a Client Manager, you will not only lead strategic initiatives but also benefit from a supportive network that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Insurance Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
