Claims Technician

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained**Claims Technician****Leeds/Hybrid****About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.**Please note** – Applicants must have the right to work in the UK as visa sponsorship is not available for this role.**Your new role*** Undertake a range of duties in order to provide effective support to internal claims handling teams* Adhere to agreed processes and procedures to ensure accurate recording and processing of information* Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care* Respond to client requests in accordance with service standards* Develop effective working relationships with internal and external stakeholders* Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service* Conduct a continuous review of the status of all outstanding claims **About You**If you’re highly organised, eager to learn, commercially savvy, and excited about growing your skills, this opportunity is made for you! Join us and be part of a team where your ambition and curiosity will truly shine. * Strong organisational and analytical skill able to prioritise* Effective communication skills, both written and verbal* Basic understanding of insurance and reinsurance with specific reference to the relevant class of business* Proficiency in Microsoft Excel, Word, and PowerPoint.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit fromAs well as the benefits below we also offer an extensive choice of other options to suit you!**30 days holiday a year** with the option to buy up to 2 additional days.**Flexible working** – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.**Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.**Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.**Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.**Short term remote work abroad** – you can request up to 20 days per year to work remotely from certain locations abroad.**Sustainable investing** – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own. **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit ourReward Page**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployerTo learn more about our achievements, click If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.**Skills:**Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time ManagementApplication Close Date: 28/01/2026 11:59 PMHow to Apply:To submit your application, click \”Apply\” and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr