At a Glance
- Tasks: Examine and process claims, ensuring excellent service and minimal leakage.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Enjoy opportunities for remote work abroad and a supportive, family-friendly environment.
- Why this job: Make a real impact in a dynamic team while developing your skills in commercial insurance.
- Qualifications: Experience in commercial insurance preferred; strong investigative and communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Exciting new opportunity to join our Leeds based Casualty Claims team as a Claims Adjuster.
About QBE
At QBE, we get to the heart of what matters for our customers and we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
Your new role
- Reporting to Claims Team Leader, you will examine, evaluate, and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
- Investigate and resolve claims to provide excellent claims handling service with minimal leakage.
- Identify and investigate coverage issues so that the company’s liability is in line with its contractual commitments.
- Deliver a world‑class service to customers.
- Accurately triage and manage claim files through to settlement, prioritise new and existing work appropriately, ensure they are adequately reserved, and settle economically and fairly.
- Pro‑actively own the transition of existing cases into the department.
- Manage ad‑hoc claim reports for stakeholders as required.
- Act as a team player, ready to contribute to a market‑leading claims team.
- Reserve accurately to ensure that the company’s liability is clear at all times.
- Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of claims.
- Support projects which may be operational excellence, analytics or automation related.
About you
- Experience within commercial insurance is preferred.
- Understanding of PI/casualty claims.
- Excellent investigative skills.
- Effective presentation skills.
- Relationship‑management skills.
- Able to use MS Office applications (Word, Excel and Access).
- Able to produce MI and detailed reports at various levels.
- Good communication and negotiation skills.
Benefits
- 30 days holiday a year, with the option to buy up to 2 additional days.
- Flexible working—part‑time, job share and compressed hours are available.
- Pension: you are automatically enrolled in the QBE pension plan, with employer contributions of 10% of your basic salary.
- Private medical insurance—fully comprehensive cover for you and your family.
- Family‑friendly policies—26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short‑term remote work abroad—up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing—our pension strategy supports a net‑zero goal.
- Cycle‑to‑work—benefit from exercise and a greener commute, with a bike and/or accessories up to £5,000.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Adjuster - Casualty employer: QBE Insurance Group
At QBE, we pride ourselves on fostering a supportive and inclusive work environment in Leeds, where our Claims Adjusters can thrive both personally and professionally. With generous benefits such as 30 days of holiday, flexible working options, and comprehensive private medical insurance, we empower our employees to achieve a healthy work-life balance while making a meaningful impact in the insurance industry. Join us and be part of a passionate team dedicated to delivering exceptional service and driving innovation in claims management.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Casualty
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at QBE. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research QBE’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about making an impact.
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate effectively, so rehearse how you’d explain your experience and how it relates to the role of Claims Adjuster.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Adjuster - Casualty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in commercial insurance and any relevant skills, like investigative abilities and relationship management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining QBE and how your background aligns with our vision. Keep it engaging and personal – we love a good story!
Showcase Your Skills:Don’t forget to showcase your skills in MS Office and your ability to produce detailed reports. Mention any specific experiences that demonstrate your excellent communication and negotiation skills. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of casualty claims and the specific processes involved. Familiarise yourself with QBE's Claims Philosophy and be ready to discuss how you would handle various scenarios. This shows that you're not just interested in the role but also understand the company's approach.
✨Showcase Your Investigative Skills
Prepare examples from your past experience where you've successfully investigated claims or resolved complex issues. Be ready to explain your thought process and the steps you took to reach a conclusion. This will highlight your problem-solving abilities and attention to detail.
✨Demonstrate Relationship Management
Think of instances where you've built strong relationships with clients or colleagues. During the interview, share these stories to illustrate your communication and negotiation skills. QBE values a human touch, so showing that you can connect with people is key.
✨Be Ready for Technical Questions
Since the role requires proficiency in MS Office applications and report generation, prepare to discuss your experience with these tools. You might be asked to demonstrate how you would use Excel for data analysis or create reports. Brush up on your technical skills to impress the interviewers.
