Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in managing debtor transactions and enhancing credit control efficiency.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Embrace a culture of continuous improvement and collaboration with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team management and credit control is a plus, but not essential.
The predicted salary is between 35000 - 45000 £ per year.
The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. This role involves overseeing the day-to-day operations of the team, ensuring workflow efficiency, and reducing outstanding debt. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities.
This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on a 12 Months Secondment basis.
The opportunity:- Managing and leading a team and ensure high standards of performance are met.
- Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
- Provide 1st level escalation for daily problem-solving and support team members on specific issues.
- Ensure timely and accurate collection of unsettled debt for effective credit control.
- Generate detailed monthly reports on team achievements and areas of concern to inform decision-making.
- Build and maintain good working relationships with internal and external stakeholders.
- Develop and implement credit control strategies aligned with business goals.
- Monitor processes and procedures to ensure adherence to internal service standards.
- Set monthly collection targets and monitor individual team members' progress.
- Foster a culture of continuous improvement, accountability, and collaboration within the team.
- Strong Stakeholder Management
- Experience in the insurance industry is not essential
- Proven track record in team management with emphasis on quality
- Experience in credit control, customer service, and managing complex relationships.
- Experience working with senior management.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Skills:- Account Reconciliations
- Adaptability
- Communication
- Critical Thinking
- Customer Service
- Customer Value Management
- Financial Data Reporting
- Financial Products
- High Accuracy
- Intentional collaboration
- Managing performance
- Payment Systems
- Risk Management
- Strategic Leadership
- Team Management
To submit your application, click "Apply" and follow the step by step process.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Credit Control Team Leader in Chelmsford employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and insurance sectors. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and team management. We recommend role-playing with a mate or using online resources to boost your confidence. The more you rehearse, the smoother it’ll go!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved processes. We want to hear about your successes and how you can bring that magic to our Credit Control team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there. Let’s get you on board with us at QBE!
We think you need these skills to ace Credit Control Team Leader in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Credit Control Team Leader role. Highlight your team management experience and any relevant achievements in credit control to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your leadership style aligns with our goals at QBE. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills: Since this role involves building relationships, be sure to mention any past experiences where you've successfully managed stakeholders. We love seeing examples of collaboration and communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to debt recovery and cash flow management. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Leadership Skills
This role requires strong team management abilities. Prepare examples of how you've led teams in the past, focusing on how you fostered collaboration and accountability. Think about specific challenges you faced and how you motivated your team to overcome them.
✨Understand Stakeholder Management
Building relationships is crucial in this position. Research QBE's stakeholders and be prepared to discuss how you would approach managing these relationships. Share experiences where you've successfully navigated complex interactions with internal or external parties.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of examples where you've resolved issues related to debt collection or team performance. Highlight your critical thinking process and how you involve your team in finding solutions.