Assistant Claims Manager - Automotive Protection in Chelmsford

Chelmsford based role with hybrid working. Lead and develop a high‑performing, inclusive Claims team, using data, insight and collaboration to deliver exceptional service, strong commercial outcomes and continuous improvement.

As an Assistant Claims Manager, you’ll play a pivotal role in shaping the performance, culture and future of our AP Claims team. Leading a diverse group of Claims professionals across the UK and international locations, you’ll bring our Claims strategy to life - balancing commercial outcomes with exceptional customer service and people‑centred leadership. This is an opportunity to influence change, use insight and data to drive improvement, and create an inclusive, high‑performing environment where people feel supported, trusted and empowered to do their best work, all within a flexible, hybrid working model.

Your new role:

• Bring the Claims strategy to life by leading day‑to‑day performance across the AP Claims team, ensuring service excellence and strong commercial outcomes.
• Manage and coach a team of Claims professionals (6–9 direct reports), including colleagues based across the UK and international locations, creating an inclusive and high‑performing environment.
• Monitor claims performance, trends and repairer outcomes, using data and insight to identify risks, opportunities and areas for improvement.
• Work closely with Underwriters and key stakeholders to deliver claims services in line with contractual commitments and customer expectations.
• Champion quality, compliance and best‑practice claims handling, ensuring regulatory standards and QBE’s Claims Handling Philosophy are embedded.
• Use MI, reporting and storytelling to support decision‑making, improve outcomes and influence change.
• Identify and address performance or capability gaps, supporting individuals through coaching, feedback and development planning.
• Embrace technology, data and emerging tools (including AI) to continuously improve efficiency, insight and customer experience.
• Build strong relationships with internal teams, suppliers and partners to support cost control, quality and customer retention.
• Lead with flexibility and trust, supporting hybrid working (typically two days a week in the office) while keeping teams connected and engaged.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About You:

• Proven experience in Claims, with exposure to managing people, performance and service delivery in a fast‑paced environment.
• Experience working in automotive protection would be preferred, but is not essential.
• Previous people‑management experience, with the ability to motivate, coach and develop teams, including those working remotely or across locations.
• Comfortable using data, MI and reports to understand performance, tell a clear story and drive improvement.
• Experience working collaboratively with stakeholders such as Underwriters, suppliers or operational partners.
• Open to change and innovation, with a positive mindset towards new tools, technology and smarter ways of working.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations.

Awards & Recognition:

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.

How to Apply:

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Skills: Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Process Improvements, Regulatory Compliance, Risk Management, Team Development.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.