At a Glance
- Tasks: Bridge offshore teams and clients, resolving complex queries and enhancing team capabilities.
- Company: Join QBE, a leading risk partner with a focus on innovation.
- Benefits: 30 days holiday, flexible working, private medical insurance, and sustainable investing options.
- Other info: Dynamic role with opportunities for career growth and remote work options.
- Why this job: Make a real impact in the insurance industry while enjoying a supportive work environment.
- Qualifications: Strong numeracy, customer service skills, and experience with MS Office; insurance knowledge is a plus.
The predicted salary is between 45000 - 55000 £ per year.
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
Your new role:
- Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.
- Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.
About you:
- A high level of numeracy and literacy.
- Customer service experience with good communications, negotiation and influencing skills.
- Experience using MS office applications, Word, Excel, PowerPoint.
- Good understanding and ability to analyse detailed reports.
- Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
- An additional language would be advantageous but not essential.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000.
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Locations
Credit Policy Manager in Chelmsford, Essex employer: QBE Insurance Group
At QBE, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based IT Business Analyst role provides not only competitive benefits such as flexible working arrangements and generous holiday allowances but also ample opportunities for professional growth within a supportive team environment. Join us to make a meaningful impact in the insurance industry while enjoying a strong commitment to sustainability and employee well-being.
