At a Glance
- Tasks: Manage client accounts, ensuring timely payments and resolving complex queries.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: 30 days holiday, flexible working, private medical insurance, and sustainable investing options.
- Other info: Opportunities for career growth and a supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong numeracy, customer service experience, and proficiency in MS Office.
The predicted salary is between 29700 - 36300 £ per year.
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
Your new role:
- Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
- Escalate any debt or cash where difficulties are experienced, either internally or externally to ensure these are cleared at the earliest opportunity.
- Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
- Identify Brokers with high volumes of queries, identifying reasons for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned.
- Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.
- Analyse all processes and related data, highlighting areas of concern and propose working solutions where applicable.
About you:
- A high level of numeracy and literacy.
- Customer service experience with good communications, negotiation and influencing skills.
- Experience using MS Office applications, Word, Excel, PowerPoint.
- Good understanding and ability to analyse detailed reports.
- Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
- An additional language would be advantageous but not essential.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working opportunities including part-time, job share and compressed hours.
- Pension plan with employer contributions of 10% of your basic salary.
- Fully comprehensive private medical cover for you and your family.
- 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing supporting net-zero goals.
- Cycle-to-Work scheme to make your commute greener and cheaper.
How to Apply:
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Locations
Credit Controller in Chelmsford, Essex employer: QBE Insurance Group
At QBE, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based IT Business Analyst role provides not only competitive benefits such as flexible working arrangements and generous holiday allowances but also ample opportunities for professional growth within a supportive team environment. Join us to make a meaningful impact in the insurance industry while enjoying a strong commitment to sustainability and employee well-being.
