At a Glance
- Tasks: Lead change adoption for data initiatives and enhance everyday data practices.
- Company: Join QBE, a global insurer with a human touch and innovative spirit.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment focused on data and AI.
- Qualifications: Experience in change management and strong communication skills required.
The predicted salary is between 55000 - 65000 € per year.
QBE Europe is recruiting a Change Adoption Lead to join the EO Data & AI function and help embed the Data & AI strategy into everyday ways of working across the organisation. The role focuses on data‐related change that sits outside funded transformation - including BAU process improvements, non‐funded initiatives, and the ongoing onboarding and effective use of existing data and analytics platforms. The Change Adoption Lead would work closely with the Business Change practice, which leads on change adoption for data initiatives funded through the central transformation portfolio.
Sitting within the Data Strategy & Operations capability, the Data Adoption Lead plays a critical role in sustaining momentum between data change initiatives and BAU initiatives over time. You will connect change activity across EO into a clear, coherent narrative that shows how the data strategy is being implemented in practice, reinforces consistent data ways of working, and supports lasting adoption beyond individual project lifecycles. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Lead and coordinate adoption activity for the EO Data & AI estate outside of funded transformation programmes, ensuring continued uptake, effective use and long‐term value from existing data platforms and products.
- Own and maintain a clear, joined‐up adoption narrative that connects BAU change, platform evolution and transformation initiatives, reinforcing how they collectively deliver the Data & AI strategy.
- Create and deliver clear, compelling communications (updates, showcases and success stories) aligned to the Data & AI strategy, value-stream priorities and key milestones.
- Partner closely with Business Change Managers (BCMs) on funded initiatives to align messaging, timing and adoption approaches, ensuring a seamless transition from project delivery into BAU adoption.
- Work closely with Data Delivery Managers and key stakeholders to anticipate change impacts and align adoption activity across the data landscape.
- Translate complex, technical data concepts into practical, audience-specific messages that enable confident decisions and day-to-day use.
- Design and coordinate enablement approaches for data and analytics capabilities, including onboarding to platforms, reinforcement of data quality practices and adoption of data‐led ways of working.
- Build and maintain stakeholder networks across EO, including leaders, subject-matter experts and change champions, to increase reach, improve feedback loops and accelerate adoption.
- Define and track adoption measures and insights (engagement, usage, feedback) to evidence outcomes and continuously improve adoption approaches.
- Identify adoption risks across BAU and non‐funded change and recommend pragmatic mitigation actions.
About You
- Experience in change, communications, adoption or engagement roles, ideally within data, analytics, technology or complex transformation environments.
- Strong written and verbal communication skills, with the ability to tailor messages and influence action across different audiences.
- Basic understanding of change management principles, models (e.g., Prosci, ADKAR, Kotter), and tools.
- Experience supporting the adoption of data platforms, analytics tools, reporting or AI‐enabled capabilities.
- Proven stakeholder management and influencing skills, with credibility at all levels of the organisation.
- Ability to work collaboratively across business, technology and data teams.
- A structured and proactive approach to planning and delivery.
- A pragmatic, people-centered mindset focused on enabling outcomes rather than process for its own sake.
- Comfortable with a degree of ambiguity.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Awards & Recognition
We value our employees’ experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance.
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer.
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Change Adoption Lead employer: QBE Insurance Group
QBE is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to make a meaningful impact. With flexible working arrangements, generous holiday allowances, and a strong commitment to employee development, QBE provides a supportive environment for growth and innovation in the heart of London. Join a team that values passion, talent, and kindness, and be part of a company recognised for its achievements in diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Change Adoption Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them with their data and AI strategy. We want to see your passion!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Change Adoption Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and data adoption. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since strong written communication is key for this role, include examples of how you've effectively communicated complex ideas in the past. This could be through reports, presentations, or even team updates.
Highlight Stakeholder Management Experience:We want to see how you've successfully managed relationships with various stakeholders. Share specific instances where you influenced decisions or drove engagement across different teams.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Change Adoption Lead position.
How to prepare for a job interview at QBE Insurance Group
✨Know Your Change Management Principles
Familiarise yourself with key change management models like Prosci and ADKAR. Being able to discuss these frameworks during your interview will show that you understand the fundamentals of change adoption, which is crucial for the Change Adoption Lead role.
✨Tailor Your Communication Style
Practice how to convey complex data concepts in simple terms. The ability to adapt your communication style to different audiences is vital, so prepare examples of how you've successfully done this in past roles.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss specific instances where you've built relationships with stakeholders at various levels. Highlight how you’ve influenced decisions and driven engagement, as this will demonstrate your capability to manage diverse teams effectively.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to data adoption. Think through potential scenarios and outline your approach, focusing on practical solutions and stakeholder collaboration.
