Senior Complex Claims Adjuster - Natural Resources

This is an exciting opportunity to join our London based Complex Claims team as a Senior Natural Resource Claims Adjuster.

About QBE: At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions, yet small enough for you to make a real impact.

Your new role: Reporting to the Complex Claims Manager, you will oversee the examination, evaluation, and processing of complex claims estimates and paid claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.

Responsibilities:

• Manage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closure.
• Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
• Lead and coordinate detailed claim investigations, including appointed experts and follow‑up with market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
• Develop and maintain good client relationships with the insured, agents, service providers and the general public.
• Ensure recoverable amounts are assessed and effectively followed up, and approve significant claims within written authority levels.
• Support the implementation and communication of the claims strategy to enable the delivery of overall business targets.
• Contribute to development of appropriate strategies, processes and procedures for the claims operation to support delivery of business targets.
• Assist in forecasting claims activity through analysis of business levels and knowledge of the claims environment to support decision‑making.
• Develop and implement processes and procedures to ensure compliance with statutory and corporate service standards and regulations.
• Maintain efficient handling of own caseload to ensure timely and effective handling of claims.
• Resolve customer service issues promptly.
• Assist in developing younger colleagues to enhance overall service quality.
• Motivate and develop younger members of the team, demonstrating good leadership behaviours and using management best practices to support business goals.

Qualifications:

• Extensive knowledge of energy claims.
• Experience working with complex and/or high‑value claims.
• Excellent investigative skills.
• Current knowledge of compliance, regulatory and statutory requirements.
• Excellent communication and negotiation skills.
• Effective presentation skills.
• Relationship management skills.
• Proficiency in MS Office applications: Word, Excel, Access.
• Ability to produce MI and detailed reports at various levels.

Right to work: Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working arrangements, including part‑time, job share and compressed hours.
• Pension: automatic enrollment and 10% employer contribution of basic salary.
• Private medical insurance for you and your family.
• Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short‑term remote work abroad: up to 20 days per year from selected locations.
• Sustainable investing aligned with net‑zero goals.
• Cycle‑to‑Work scheme up to £5,000.

Equal Employment Opportunity: QBE is an equal‑opportunity employer and is required to comply with equal‑employment opportunity legislation in each jurisdiction it operates.