Senior Complex Claims Adjuster - ML/FI

Primary Details

• Time Type: Full time
• Worker Type: Employee
• Location: London / Hybrid

Senior Complex Claims Adjuster – Management Liability and Financial Institutions

About QBE

At QBE, we get to the heart of what matters for our customers and do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries. It’s an exciting time as we build momentum towards our vision to become the most consistent and innovative risk partner.

The Opportunity

This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution.

Your new role

• Take charge of complex, high‑value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.
• Focus primarily on multi‑jurisdictional FI and ML claims, offering a truly diverse and challenging workload.
• Play a key role in executing the Claims strategy, driving the achievement of overall business goals.
• Collaborate closely with underwriters to retain and secure new business, including playing a crucial role in meetings with key customers and brokers.
• Investigate complex coverage issues – with market‑wide implications – thoroughly to ensure QBE’s liability aligns with contractual commitments and policies.
• Manage high‑stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.
• Build and nurture relationships with internal stakeholders and external clients, ensuring the Claims function can fully support their needs.
• Oversee and guide external legal providers, analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.
• Act as a technical leader for junior Claims Adjusters and interns – supporting their development and providing mentoring and career guidance.

About You

• Effective communication and ability to collaborate across various teams with different priorities and skillsets.
• Strong abilities in the use and interpretation of numerical data.
• Ability to work independently, organize own work and meet deadlines.
• Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL.
• Ability to question established processes and suggest improvements.
• Understanding of risks and uncertainty, the actuarial profession and/or London Market claims.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important; opportunities include part‑time, job share and compressed hours.
• Pension – automatically enrolled into the QBE pension plan, with employer contributions of 10% of basic salary.
• Private medical insurance – fully comprehensive private medical cover for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short‑term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – pension strategy supports net‑zero goal to achieve year‑on‑year reductions in carbon footprint.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper; select a bike and/or accessories up to £5,000.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.