Global Security Operations Centre (GSOC) Manager

Primary Details

Time Type: Full timeWorker Type: EmployeeGSOC Lead is the overall responsible for the operational and technical delivery of the 24 by 7 GSOC Operating Model. Responsible for overseeing operations and the handling and remediation of Cyber Security Incidents that could affect QBE’s business operations. Manage the day-to-day operations of threat monitoring and proper execution of Incident Response plan. This role will be part of a distributed workforce that collaborates with other regional teams to ensure the success of the follow-the-sun operating model.

GSOC Manager

• Location:London
• Type: Permanent, full-time position
• Hybrid role, Happy to talk flexible working

The opportunity

The Global Security Operations Manager is responsible for leading QBE’s global security operations and incident response capability, ensuring a consistent, high-quality approach to managing cyber threats across all regions. This role plays a critical part in protecting the organisation by driving operational excellence, resilience, and continuous improvement in line with industry best practice.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will lead QBE’s global Security Operations function, overseeing 24/7 cyber incident response and ensuring strong governance, consistency, and effectiveness across all regions. You’ll work closely with senior stakeholders to strengthen QBE’s security posture, drive continuous improvement, and ensure the organisation is well prepared to respond to evolving cyber threats.

Key responsibilities include:

• Leading global security operations and incident response services across a 24/7 environment
• Owning and driving consistent security operations and incident response processes across all regions
• Overseeing cyber incident management, including escalation, communication, and executive reporting
• Driving SOC2 Type II certification and ensuring ongoing compliance with security standards
• Developing and delivering clear reporting and metrics for executive leadership and the Board
• Leading continuous improvement initiatives aligned to NIST and industry best practice

About You

We’re looking for a strong security leader who brings deep technical expertise alongside the ability to operate at a strategic level. You’ll be comfortable leading global teams, managing complex incidents, and engaging with senior stakeholders, with a focus on driving outcomes and improving organisational resilience.

Key requirements:

• Extensive experience in security operations, incident response, or broader cybersecurity functions
• Proven leadership experience managing technical, global or distributed teams
• Strong technical understanding across security technologies, infrastructure, and cloud environments

Benefits

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remote from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

• General Insurer of the Year 2026 at the British Insurance Awards
• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Skills

• Communication
• Critical Thinking
• Customer Service
• Cybersecurity
• Incident Management
• Information Security
• Information Security Policies
• Intentional collaboration
• IT Security Operations
• Managing performance
• Risk Management
• Security Operations
• Sourcing Analytics
• Stakeholder Management
• Vulnerability Management

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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