At a Glance
- Tasks: Lead transformative initiatives and design future operating models for impactful change.
- Company: Join QBE, a global insurer with a supportive and inclusive culture.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Be part of an award-winning company focused on innovation and diversity.
- Why this job: Make a real impact in a dynamic environment while collaborating with passionate teams.
- Qualifications: Experience in change delivery and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 £ per year.
- Service Excellence Manager
- Primary Details
- Time Type: Full time
- Worker Type: Employee
- Role Highlights
- London with hybrid working
- Be part of a supportive, inclusive, and collaborative environment
The Opportunity
Following sustained and continued growth plans, we have a newly created and unique opportunity as a Service Excellence Manager within our Service Excellence team and wider Operations function here at QBE.
The role will take responsibility for significant business transformation initiatives across UK Underwriting and Operations combining operational improvement, process redesign and technology-enabled change to deliver measurable business outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact.
It’s an exciting time.
We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?
As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
- Your new role
- Lead complex cross-functional transformation initiatives.
- Design and deliver future-state operating models and processes.
- Partner with business and technology teams to deliver solutions.
- Manage stakeholders across multiple functions and levels.
- Identify, track and realise benefits.
- Manage risks, dependencies and delivery plans.
- Ensure successful implementation and adoption of change.
- Drive continuous improvement and standardisation opportunities
About you
- Previous change delivery experience.
- Excellent stakeholder management and influencing skills.
- Experience of process redesign and improvement.
- Comfortable operating across business and technology teams.
- Strong problem-solving capability.
- Able to lead delivery across complex environments.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
- Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Awards & Recognition
- Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
Skills
- Coaching
- Cost Management
- Critical Thinking
- Delivery Management
- Intentional collaboration
- Managing performance
- Negotiation
- Performance Management (PM)
- Process Improvements
- Project Delivery
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Team Management
- Waterfall Model
- Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr
Service Excellence Manager in Stafford employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Pricing team in London. With generous benefits such as 30 days of holiday, flexible working arrangements, and comprehensive family-friendly policies, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a forward-thinking organisation that values your contributions and encourages the development of advanced skills in a rapidly evolving field like Cyber pricing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Manager in Stafford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Excellence Manager at QBE Europe!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like QBE Europe or be willing to refer you for that Service Excellence Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from QBE Europe who’s on the lookout for their next Service Excellence Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Excellence Manager role at QBE Europe!
We think you need these skills to ace Service Excellence Manager in Stafford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at QBE Europe. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at QBE Europe
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at QBE Europe. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
