At a Glance
- Tasks: Lead transformative initiatives and design future operating models for business success.
- Company: Join QBE, a global insurer with a supportive and inclusive culture.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Be part of a passionate team focused on continuous improvement.
- Why this job: Make a real impact in a dynamic environment while driving innovation.
- Qualifications: Experience in change delivery and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Time Type: Full time
Worker Type: Employee
Role Highlights:
- London with hybrid working
- Be part of a supportive, inclusive, and collaborative environment
The Opportunity:
Following sustained and continued growth plans, we have a newly created and unique opportunity as a Service Excellence Manager within our Service Excellence team and wider Operations function here at QBE. The role will take responsibility for significant business transformation initiatives across UK Underwriting and Operations combining operational improvement, process redesign and technology-enabled change to deliver measurable business outcomes.
About QBE:
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role:
- Lead complex cross-functional transformation initiatives.
- Design and deliver future-state operating models and processes.
- Partner with business and technology teams to deliver solutions.
- Manage stakeholders across multiple functions and levels.
- Identify, track and realise benefits.
- Manage risks, dependencies and delivery plans.
- Ensure successful implementation and adoption of change.
- Drive continuous improvement and standardisation opportunities.
About you:
- Previous change delivery experience.
- Excellent stakeholder management and influencing skills.
- Experience of process redesign and improvement.
- Comfortable operating across business and technology teams.
- Strong problem-solving capability.
- Able to lead delivery across complex environments.
Benefits:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Service Excellence Manager employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Pricing team in London. With generous benefits such as 30 days of holiday, flexible working arrangements, and comprehensive family-friendly policies, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a forward-thinking organisation that values your contributions and encourages the development of advanced skills in a rapidly evolving field like Cyber pricing.
