Senior Complex Claims Adjuster - ML/FI

To examine, evaluate and process complex claims estimates and paid claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy.

This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're an experienced claims professional with substantial experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you!

Your new role:

• Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.
• Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload.
• Play a key role in executing the Claims strategy, driving the achievement of overall business goals.
• Collaborate closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers.
• Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies.
• Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.
• Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.
• Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.
• Act as a technical leader for our junior Claims Adjusters and interns – supporting their development and providing them with mentoring and valuable career guidance.

About You:

• Effective communication and ability to collaborate across various teams with different priorities and skillsets.
• Strong abilities in the use and interpretation of numerical data.
• Ability to work independently, organise own work and meet deadlines.
• Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL.
• Ability to question established processes and suggest improvements.
• Understanding of risks and uncertainty, the actuarial profession and/or London Market claims.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Skills:

• Adaptability
• Claims Resolution
• Communication
• Critical Thinking
• Industry Knowledge
• Insurance Claims Management
• Insurance Claims Processing
• Intentional collaboration
• Managing performance
• Negotiation
• Regulatory Compliance
• Risk Management
• Sound Judgment
• Stakeholder Management
• Strategic Leadership

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.