At a Glance
- Tasks: Lead complex change initiatives and drive strategic transformation across the business.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, private medical insurance, and flexible remote work options.
- Other info: Exciting career growth opportunities in a supportive and innovative team.
- Why this job: Make a real impact in a dynamic environment while shaping the future of insurance.
- Qualifications: Significant experience in business change and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 € per year.
We are expanding our Insurance and Operations transformation capability and are looking for multiple Change & Excellence professionals to play a pivotal role in shaping how change is delivered across the business. Sitting within a high-impact core change team, these roles lead complex, strategic initiatives that span multiple P&Ls, as well as enterprise-wide priorities that sit outside traditional silos. These are senior, hands-on change roles for experienced professionals who are comfortable leading initiatives end-to-end, shaping the approach, and doing the work where required. You will operate in environments where outcomes are clear, but the path to get there is not - requiring judgement, adaptability, and strong collaboration across technical and non-technical stakeholders. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role:
- Lead complex, enterprise-wide change initiatives spanning multiple P&Ls and functional boundaries.
- Shape work from first principles - defining problems, outcomes and approaches in ambiguous environments.
- Design and drive pragmatic delivery plans, adapting structure and governance as initiatives evolve.
- Act as the connective tissue across change, bringing together SMEs from technology, legal, risk, compliance, finance and operations.
- Confidently engage and influence senior stakeholders, even where subject matter is unfamiliar.
- Translate business needs into clear, outcome-focused requirements, bridging business and technology teams.
- Maintain momentum across multiple workstreams, ensuring alignment, progress and effective decision-making.
- Embed continuous improvement thinking, using insight and data to focus on impact and benefits realisation.
About You:
- Significant experience delivering business change, transformation or consulting engagements.
- Strong cross-functional experience, navigating complex organisational and stakeholder landscapes.
- Consulting or advisory background (e.g. Big 4 or similar), ideally with financial services clients. London market or general insurance knowledge is required.
- Comfort working in ambiguity, focusing on outcomes rather than predefined solutions.
- Confidence leading senior stakeholder discussions across legal, risk, compliance, finance and technology.
- Ability to engage effectively with technology teams without being a deep technical specialist.
- Excellent structuring, problem-solving and analytical capability.
- A collaborative, adaptable approach with the confidence to shape and lead initiatives end-to-end.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Skills:
- Coaching
- Cost Management
- Critical Thinking
- Delivery Management
- Intentional collaboration
- Managing performance
- Negotiation
- Performance Management (PM)
- Process Improvements
- Project Delivery
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Team Management
- Waterfall Model
Application Close Date: 25/05/2026 11:59 PM
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Manager / Manager, Change & Excellence in London employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our London-based team enjoys flexible working arrangements, comprehensive benefits including generous holiday allowances and private medical insurance, and the opportunity to make a meaningful impact in the insurance sector. Join us to be part of a passionate community dedicated to delivering excellence in change management while enjoying the perks of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager / Manager, Change & Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at QBE or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and recent projects. We want to see how you can fit into our culture and contribute to our mission of being an innovative risk partner.
✨Tip Number 3
Showcase your adaptability! In your discussions, highlight examples where you've successfully navigated ambiguity and led change initiatives. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the QBE team.
We think you need these skills to ace Senior Manager / Manager, Change & Excellence in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in leading complex change initiatives and how you've navigated ambiguous environments. We want to see how your skills align with what we're looking for!
Showcase Your Impact:When detailing your past roles, focus on the outcomes you achieved. Use specific examples that demonstrate your ability to drive transformation and deliver results. We love seeing how you've made a difference in previous positions!
Be Authentic:Let your personality shine through in your application. We value a collaborative and adaptable approach, so don’t hesitate to share your unique perspective and experiences. Remember, we’re looking for someone who fits well with our team culture!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our amazing team at QBE!
How to prepare for a job interview at QBE Europe
✨Know Your Change Frameworks
Familiarise yourself with various change management frameworks and methodologies. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show your depth of knowledge and ability to lead initiatives effectively.
✨Prepare for Stakeholder Engagement
Think about how you would engage with senior stakeholders across different functions. Prepare examples of how you've influenced decision-making in the past, particularly in ambiguous situations. This will demonstrate your confidence and collaborative approach.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you navigated them. Highlight your analytical capabilities and how you structured your approach to deliver successful outcomes, especially when the path wasn't clear.
✨Emphasise Continuous Improvement
Talk about how you've embedded continuous improvement thinking in your previous projects. Use data and insights to illustrate how you've focused on impact and benefits realisation, which is crucial for the role at QBE.
