At a Glance
- Tasks: Manage complex claims in Management Liability and Financial Institutions, ensuring efficient resolutions.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive health insurance.
- Other info: Opportunity for personal growth and mentoring junior team members.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in claims management and strong analytical skills required.
The predicted salary is between 55000 - 65000 € per year.
To examine, evaluate and process complex claims estimates and paid claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy.
About QBE
At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries. It’s an exciting time as we build momentum towards our vision to become the most consistent and innovative risk partner.
The opportunity
This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're an experienced claims professional with substantial experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you!
Your new role
- Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.
- Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload.
- Play a key role in executing the Claims strategy, driving the achievement of overall business goals.
- Collaborate closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers.
- Investigate complex coverage issues thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies.
- Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.
- Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.
- Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.
- Act as a technical leader for our junior Claims Adjusters and interns – supporting their development and providing them with mentoring and valuable career guidance.
About You
- Effective communication and ability to collaborate across various teams with different priorities and skillsets.
- Strong abilities in the use and interpretation of numerical data.
- Ability to work independently, organise own work and meet deadlines.
- Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL.
- Ability to question established processes and suggest improvements.
- Understanding of risks and uncertainty, the actuarial profession and/or London Market claims.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working opportunities are open to all, including part-time, job share and compressed hours.
- Pension plan with employer contributions of 10% of your basic salary.
- Fully comprehensive private medical cover for you and your family.
- 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Request up to 20 days per year to work remotely from certain locations abroad.
- Pension strategy supports net-zero goal by investing more in green businesses.
- Cycle-to-Work scheme to benefit from regular exercise whilst making your commute greener and cheaper.
Skills
- Adaptability
- Claims Resolution
- Communication
- Critical Thinking
- Industry Knowledge
- Insurance Claims Management
- Insurance Claims Processing
- Intentional collaboration
- Managing performance
- Negotiation
- Regulatory Compliance
- Risk Management
- Sound Judgment
- Stakeholder Management
- Strategic Leadership
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Complex Claims Adjuster - ML/FI in London employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer that values both professional and personal growth. Our London-based team enjoys a vibrant work culture that promotes flexibility, collaboration, and innovation, alongside generous benefits such as 30 days of holiday, comprehensive private medical insurance, and a robust pension plan. Join us to make a meaningful impact in the insurance industry while working with passionate colleagues who are committed to supporting your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complex Claims Adjuster - ML/FI in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching QBE and understanding their Claims Philosophy. Be ready to discuss how your experience aligns with their values and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be clear about your skills and experiences related to complex claims management. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the QBE family.
We think you need these skills to ace Senior Complex Claims Adjuster - ML/FI in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Complex Claims Adjuster role. Highlight your experience with Management Liability and Financial Institutions claims, and don’t forget to showcase your analytical skills and ability to manage complex cases.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with QBE’s vision. Be sure to mention any relevant achievements that demonstrate your expertise in claims management.
Showcase Your Soft Skills:While technical skills are crucial, don’t overlook the importance of soft skills. Emphasise your communication abilities and how you collaborate with different teams. This will show us that you can thrive in our dynamic environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QBE Europe
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of Management Liability and Financial Institutions claims. Be ready to discuss specific cases you've handled, focusing on how you navigated complex issues and ensured compliance with policy terms.
✨Showcase Your Analytical Skills
Since the role requires strong abilities in interpreting numerical data, prepare to demonstrate your proficiency with tools like Excel, Power BI, or SQL. Bring examples of how you've used these skills to drive successful outcomes in previous roles.
✨Emphasise Collaboration
QBE values teamwork, so be prepared to share experiences where you've effectively collaborated with underwriters, clients, or legal teams. Highlight how your communication skills helped resolve disputes or improve processes.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in QBE's Claims Philosophy and their approach to risk management. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career goals.
