At a Glance
- Tasks: Lead the Voice of Customer programme and enhance customer insights across QBE’s European Operations.
- Company: Join QBE Europe, a leader in insurance with a focus on customer experience.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Hybrid role based in London with opportunities for career growth.
- Why this job: Make a real impact by translating customer feedback into meaningful improvements.
- Qualifications: Strong analytical skills, excellent communication, and stakeholder management experience.
The predicted salary is between 50000 - 60000 £ per year.
QBE Europe is seeking an experienced Customer Experience Manager to lead the Voice of Customer programme.
You will enhance customer insights across QBE’s European Operations, ensuring feedback translates into meaningful improvements.
This hybrid role requires strong analytical skills, excellent communication, and the ability to manage stakeholders effectively.
Benefits include 30 days holiday, flexible working options, and a pension plan with employer contributions.
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We think you need these skills to ace Customer Experience & VOC Lead (Hybrid – London)
Customer Experience Management
Voice of Customer (VoC)
Analytical Skills
Communication Skills
Stakeholder Management
Customer Insights
Feedback Analysis
