Primary Details
Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Claims Adjuster – Liability Credit Hire
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.
Please note
- Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role:
- Investigate and resolve Claims where Liability is disputed involving Credit Hire in order to provide excellent Claims handling service with minimal leakage
- Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
- Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis
- Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
- Respond to internal and external stakeholder requests in accordance with service standards
- Flag complaints as required and Treat Customers Fairly
- Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
- Reserve accurately to ensure that the Company’s liability is clear at all times
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
- Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales
- Being able to deal with Non-GTA Credit Hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome
About you:
- Experience dealing with Credit Hire claims at all levels
- Excellent investigative skills
- Proven experience dealing with policy coverage
- Experience dealing with liability negotiations
- Have a good understanding of a litigation process
- Effective communication skills, written and verbal
- Relationship Management skills
- Able to competently use MS office applications such as Word, Excel and PowerPoint.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
- Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year,
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Skills:
Case Management, Claims Processing, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Claims Adjuster - Liability Credit Hire in Leeds employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Pricing team in London. With generous benefits such as 30 days of holiday, flexible working arrangements, and comprehensive family-friendly policies, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a forward-thinking organisation that values your contributions and encourages the development of advanced skills in a rapidly evolving field like Cyber pricing.
