At a Glance
- Tasks: Investigate and resolve claims, ensuring excellent service and minimal leakage.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: 30 days holiday, 10% pension contributions, and family-friendly policies.
- Other info: Recognised for excellence in diversity and employee experience.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Experience in Credit Hire claims and strong investigative skills required.
The predicted salary is between 29700 - 36300 £ per year.
To examine, evaluate and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
Your new role:
- Investigate and resolve claims where liability is disputed involving credit hire in order to provide excellent claims handling service with minimal leakage.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
- Manage claims and other material claims issues in order to resolve and settle claims on an economic basis.
- Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service.
- Respond to internal and external stakeholder requests in accordance with service standards.
- Flag complaints as required and treat customers fairly.
- Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support underwriting and claims decisions.
- Reserve accurately to ensure that the company’s liability is clear at all times.
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of claims.
- Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales.
- Be able to deal with non-GTA credit hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome.
About you:
- Experience dealing with credit hire claims at all levels.
- Excellent investigative skills.
- Proven experience dealing with policy coverage.
- Experience dealing with liability negotiations.
- Have a good understanding of a litigation process.
- Effective communication skills, written and verbal.
- Relationship management skills.
- Able to competently use MS Office applications such as Word, Excel and PowerPoint.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Awards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Adjuster - Liability Credit Hire in Leeds employer: QBE Europe
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Pricing team in London. With generous benefits such as 30 days of holiday, flexible working arrangements, and comprehensive family-friendly policies, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a forward-thinking organisation that values your contributions and encourages the development of advanced skills in a rapidly evolving field like Cyber pricing.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Liability Credit Hire in Leeds
✨Dive Into Industry Networking Events
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We think you need these skills to ace Claims Adjuster - Liability Credit Hire in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Europe.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Europe. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Europe
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Europe to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Europe, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Europe's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
