At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE Europe, a leader in data and AI innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of data technology and make a real impact.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: London. Permanent, full time. Flexible working available.
Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service.
Key Responsibilities
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
Qualifications
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – open to part‑time, job share and compressed hours.
- Automatic enrollment into the QBE pension plan with employer contributions of 10% of basic salary.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager employer: QBE Europe
QBE Europe is an exceptional employer, offering a dynamic work environment in London where flexibility and employee well-being are prioritised. With a strong commitment to professional growth, employees benefit from comprehensive training opportunities and a supportive culture that encourages innovation and collaboration. The generous holiday allowance and robust pension contributions further enhance the appeal of joining a forward-thinking organisation dedicated to operational excellence in data and AI services.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its data platforms. Understand their challenges and think about how your skills can help them improve. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Whether it's explaining technical concepts to non-technical folks or discussing service management strategies, being clear and confident will set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data Platforms Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Data Platforms Service Delivery Manager. Highlight your experience in service delivery and any relevant IT service management principles you've mastered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed data platforms or improved service delivery in the past. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to demonstrate how you’ve successfully navigated complex environments in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at QBE Europe
✨Know Your Data Platforms
Make sure you brush up on your knowledge of data platforms and service delivery management. Understand the key responsibilities outlined in the job description, such as SLAs, OLAs, and incident management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves engaging both technical and non-technical stakeholders, prepare examples that demonstrate your strong communication skills. Think of situations where you successfully conveyed complex information in a simple way or resolved conflicts between teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in fast-paced environments. Prepare to discuss how you would handle incidents or manage vendor performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about any past experiences where you drove continuous improvement in platform reliability or user experience. Share specific metrics or outcomes that resulted from your initiatives, as this will show your commitment to operational excellence.
