At a Glance
- Tasks: Investigate and resolve claims while delivering world-class service to customers.
- Company: Join a leading insurance company with a focus on innovation and teamwork.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive medical cover.
- Other info: Work in a dynamic environment with opportunities for career growth.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in commercial insurance and strong investigative skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leeds/Hybrid
Primary Details:
- Time Type: Full time
- Worker Type: Employee
Your new role:
Reporting to Claims Team Leader, you will examine, evaluate and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
Responsibilities:
- Investigate and resolve claims in order to provide excellent claims handling service with minimal leakage.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Deliver a world-class service to customers.
- Accurately triage and manage claim files through to settlement, prioritising new and existing work appropriately, ensuring that they are adequately reserved and settled economically and fairly.
- Pro-actively own transition of existing cases into the department.
- Manage ad-hoc claims reports for stakeholders as required.
- Be a team player, ready to be part of a market-leading claims team.
- Reserve accurately to ensure that the Company’s liability is clear at all times.
- Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of claims.
- Support projects which may be Operational Excellence, Analytics or Automation related.
About You:
- Experience within Commercial Insurance is preferred.
- Understanding of PI/casualty claims.
- Excellent investigative skills.
- Effective presentation skills.
- Relationship management skills.
- Able to use MS Office applications, Word, Excel and Access.
- Able to produce MI and detailed reports at various levels.
- Good communication and negotiation skills.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – fully comprehensive private medical cover for you and your family.
- Family friendly policies – offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – pension strategy supports net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Notes:
Applicants must have the right to work in the UK – Sponsorship may be considered at QBE’s discretion.
Claims Adjuster - Casualty employer: QBE Europe
QBE is an exceptional employer located in Leeds, offering a dynamic hybrid work environment that prioritises employee well-being and professional growth. With generous benefits such as 30 days of holiday, flexible working arrangements, and comprehensive private medical insurance, QBE fosters a supportive culture that values work-life balance and inclusivity. Employees are encouraged to develop their skills within a market-leading claims team, making it an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Casualty
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims adjusting. We recommend role-playing with a friend or using online resources to boost your confidence and presentation skills.
✨Tip Number 3
Showcase your investigative skills! During interviews, share specific examples of how you've resolved complex claims or handled difficult situations. This will demonstrate your ability to deliver that world-class service we’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our market-leading claims team.
We think you need these skills to ace Claims Adjuster - Casualty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in commercial insurance and any relevant skills, like investigative abilities and relationship management. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office applications and your ability to produce detailed reports. These are key skills for the role, and we want to know how you’ve used them in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at QBE Europe
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims and the specific policies relevant to the role. Understanding the QBE Claims Philosophy will help you align your answers with their expectations during the interview.
✨Show Off Your Investigative Skills
Prepare examples from your past experience where you've successfully investigated and resolved claims. Highlight your ability to identify coverage issues and how you ensured the company's liability was managed effectively.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, think of instances where you've collaborated with others to achieve a common goal. Be ready to discuss how you can contribute to a market-leading claims team.
✨Master Your Presentation Skills
Practice presenting your ideas clearly and confidently. You might be asked to explain complex claims processes or present reports, so being articulate and engaging will set you apart from other candidates.
