At a Glance
- Tasks: Lead a dynamic team to deliver complex multinational insurance programmes.
- Company: Join QBE, a renowned global insurance leader with a collaborative culture.
- Benefits: Enjoy 30 days holiday, private medical insurance, and a generous pension plan.
- Other info: Opportunity for remote work abroad and excellent career growth potential.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management within insurance, strong communication, and problem-solving skills.
The predicted salary is between 55000 - 65000 £ per year.
QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity for a key leadership role within European Operations. This role requires a person who is a team player, able to lead and inspire, and dedicated to delivering high service standards in a fast‑paced global insurance environment.
As the Multinational Service Team Leader you will manage a team of Multinational Service Specialists and Case Handlers to deliver complex multinational insurance programmes throughout their full lifecycle – from submission to quote, policy servicing and cash flow management. You will work closely with underwriting teams, brokers, and global network offices to ensure seamless coordination, regulatory compliance and operational efficiency.
Main Responsibilities
- Lead, manage, and develop a high‑performance team of Multinational Service Specialists and Case Handlers.
- Monitor team performance against KPIs, SLAs and service standards, and act where required.
- Conduct regular 1:1s, performance reviews and development planning to support team growth.
- Act as the main escalation point for complex queries, issues and referrals.
- Oversee the end‑to‑end delivery of multinational programmes (submission, quote, policy servicing and cash flow).
- Manage workflow, prioritisation and resource allocation to ensure deadlines are consistently achieved.
- Build strong relationships with underwriters, brokers and global network offices to ensure seamless coordination.
- Ensure compliance with regulatory, tax and internal governance requirements across all activities.
- Drive continuous improvement by identifying inefficiencies and implementing process enhancements.
About You
- Experience managing or leading a team within an insurance environment, ideally with exposure to multinational programmes.
- Strong ability to engage, motivate and develop team members.
- Excellent organisational and prioritisation skills with the ability to manage multiple workflows.
- Confident communicator with strong interpersonal and stakeholder management skills.
- Ability to work under pressure and manage competing deadlines.
- Proactive mindset with strong problem‑solving and decision‑making skills.
- High attention to detail and a structured, analytical approach.
- Understanding of regulatory, tax and compliance considerations within insurance (desirable).
- Comfortable using MS Office tools including Word, Excel and PowerPoint.
Right to work in the United Kingdom is a requirement for this role; QBE may consider sponsorship at its discretion.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – automatic enrolment into the QBE pension plan, with employer contributions of 10% of basic salary.
- Private medical insurance – fully comprehensive cover for you and your family.
- Short‑term remote work abroad – up to 20 days per year to work remotely from certain locations.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Multinational Service Team Leader in Chelmsford employer: QBE Europe
QBE is an exceptional employer, offering a dynamic work environment in Chelmsford where you can lead a high-performance team within the thriving insurance sector. With generous benefits such as 30 days of holiday, a robust pension plan, and opportunities for remote work abroad, QBE fosters a culture of growth and collaboration, ensuring that employees are supported in their professional development while delivering top-notch service in a fast-paced global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Service Team Leader in Chelmsford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Europe). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Europe. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Multinational Service Team Leader in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Europe.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Europe. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Europe
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Europe to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Europe, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Europe's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
