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For Companies At a Glance
- Tasks: Handle customer queries and manage ticketing at London Heathrow Airport.
- Company: Join Qatar Airways, a leading airline with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of a passionate team delivering exceptional customer service in travel.
- Qualifications: High school diploma, ticketing experience, and strong customer service skills.
- Other info: Fast-paced role with shift work and a focus on problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job title: Senior Reservations and Ticketing Agent
Location: United Kingdom – London Heathrow
Ref: 223015
Job family: Cargo & Airport Operations
Closing date: 21-Oct-2025
We are currently recruiting for a Senior Reservations and Ticketing Agent based at London Heathrow Airport, London, UK. You will be part of the ticketing team, plan and support the team to deliver optimal customer satisfaction and exceed annual revenue targets. You will understand customers’ needs and help them plan the right itinerary, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure our customers receive the 5 star award-winning service Qatar Airways is renowned for.
Responsibilities
- Handle customer requirements/request professionally ensuring minimum complaints.
- Support travel agents with seat confirmation and arrange VIP booking/ticketing queries.
- Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on a daily basis.
- Arrange reservations and routing for passengers. Utilize the Amadeus system to make bookings for passengers.
- Issue tickets and quote correct fares to customers.
- Assigns specified space to customers and maintain computerized inventory of passenger space availability.
- Minimize customers waiting time to two minutes.
- Prepare staff roster to ensure proper distribution of manpower.
- Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services.
- Investigate complaints to define and correct weak areas.
- Ensure quality of work meets airline standards and motivate staff to achieve positive contribution daily.
Qualifications
- High school diploma or equivalent
- A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
- Thorough knowledge of special rates/offers and promotions
- Strong experience of working within a ticketing environment
- Experience of working in a fast-paced customer service environment
- Passion for delivering customer service
- Proven ability to resolve problems to the full satisfaction of the customer
- Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
- You must be willing to work shifts
- You must have experience working with Amadeus
You must be authorized to work lawfully in the United Kingdom. This position is not eligible for visa sponsorship.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. We dare to achieve what’s never been done before. Every person contributes to our proud story.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible!
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=223015
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Senior Reservations and Ticketing Agent employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations and Ticketing Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Qatar Airways on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to ticketing and customer service. We can role-play with friends or use online resources to nail those responses.
✨Tip Number 3
Show off your Amadeus skills! If you’ve got experience with the system, make sure to highlight it in conversations. We want to demonstrate that we’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up easily.
We think you need these skills to ace Senior Reservations and Ticketing Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Reservations and Ticketing Agent role. Highlight your experience with ticketing systems like Amadeus and any customer service achievements that show off your problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about delivering top-notch customer service. Share specific examples of how you've handled difficult situations in the past, especially in a fast-paced environment.
Showcase Relevant Qualifications: Don’t forget to mention your IATA or Airline Advanced Passenger Tariff and Pricing Course qualifications. We want to see that you have the knowledge and skills to handle special rates and promotions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Qatar Airways
✨Know Your Stuff
Make sure you brush up on your knowledge of the Amadeus system and ticketing processes. Familiarise yourself with common customer queries and how to resolve them efficiently, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled difficult customer situations. Highlight your problem-solving abilities and how you managed to keep complaints to a minimum, as this is crucial for the role.
✨Understand Qatar Airways
Do some research on Qatar Airways' products and services, as well as their current promotions and special rates. This will not only impress your interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience in a fast-paced customer service environment.