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- Tasks: Execute daily sales operations tasks and support sales teams in Northern Europe.
- Company: Join Qatar Airways, a leading airline transforming customer interactions.
- Benefits: Enjoy opportunities for growth, mentorship, and being part of an international community.
- Why this job: Be part of an extraordinary journey with endless potential and challenges to enhance your skills.
- Qualifications: Minimum 3 years experience in reservations, sales support, or business analysis; fluency in English required.
- Other info: Must have the right to live and work in the UK.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Sales Operations Coordinator role at Qatar Airways
Join to apply for the Sales Operations Coordinator role at Qatar Airways
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator.
Based in London, you will be responsible for the execution of daily sales operations tasks for the Northern Europe region. You will deliver five-star service for internal sales teams and external trade partners to facilitate QR revenue generating sales activities.
Accountabilities
Operational:
- Adhere closely to Standard Operating Procedures for sales operations functions ensuring alignment to Qatar Airways (QR) global sales operations principles.
- Play a leading role in the team for executing sales operations activities including Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
- Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Assist our sales teams with Key Customers in face-to-face meetings and maintain accurate reporting, if possible, for our account managers across a portfolio of accounts.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Handle all sales operations activities including (but not limited to) reservations and ticketing, refunds, agency billing disputes, trade/corporate account support, group sales, sales support, sales systems and supporting important clients with their travel arrangements.
- Oversee the processing of refunds and working closely with various departments to ensure all issues relating to ticketing audit are handled, maintenance of Galaxy, Sales Force and Trade portal platforms.
- Produce reports for relevant markets and share monthly performance reports.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Job Posting
Jul 9, 2025, 12:10:13 AM
- Minimum 3 years of job-related experience in one or more of these fields: reservations/ticketing, sales support, tariffs, distribution, business analysis.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology) and GDS systems.
- Problem-solving skills, efficiency-oriented mind set.
- Fluency in English
You must have the right to live and work in the UK to be considered for this role.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Airlines and Aviation
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Sales Operations Coordinator employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Coordinator
✨Tip Number 1
Familiarise yourself with Qatar Airways' operations and values. Understanding their commitment to customer service and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Qatar Airways. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of GDS systems and airline processes. Being well-versed in these areas will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled sales operations tasks in the past. Highlighting your problem-solving skills and efficiency-oriented mindset will resonate well with the hiring team.
We think you need these skills to ace Sales Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations, reservations, and ticketing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Qatar Airways' mission and how your skills align with their needs. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in previous roles. This is particularly important for a position that requires an efficiency-oriented mindset.
Highlight Team Collaboration: Emphasise your ability to work well in a team and mentor junior colleagues. Provide examples of past experiences where you contributed to team success or supported others in achieving their goals.
How to prepare for a job interview at Qatar Airways
✨Know Your Sales Operations
Familiarise yourself with the specific sales operations tasks mentioned in the job description, such as reservations, ticketing, and sales support. Being able to discuss these areas confidently will show your understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively solved problems in previous roles, especially in sales or customer service contexts. Qatar Airways values efficiency, so showcasing your ability to handle challenges will be beneficial.
✨Showcase Communication Skills
Since the role involves delivering value-added communications to trade partners, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer interactions and maintain relationships.
✨Research Qatar Airways
Understand Qatar Airways' mission, values, and recent developments. This knowledge will help you align your answers with the company's goals and demonstrate your genuine interest in being part of their transformation journey.
