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For Companies At a Glance
- Tasks: Oversee airport operations and ensure top-notch customer service.
- Company: Join Qatar Airways, a leader in aviation excellence.
- Benefits: Competitive salary, dynamic work environment, and global career opportunities.
- Why this job: Make a real impact in a fast-paced, innovative airline setting.
- Qualifications: Bachelor’s degree and 6 years of relevant airport management experience.
- Other info: Be part of a diverse team driving spectacular growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Airport Services Manager based in Edinburgh, UK. The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The role ensures that the operations run smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
Key Responsibilities
- Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
- Maintains station's NPS within targets and addresses any customer related issues and/or challenges.
- Maintains high standard to enhance the customer experience.
- Evaluates and proposes cost effective measures to reduce unit cost and enhance customer service delivery.
- Manages the day-to-day operations of the station and acts as liaison between airport service providers, government agencies & authorities and QR senior management.
- Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
- Ensures that the overall airport operations meet QR’s standard, policies and procedures and conform to aviation regulatory requirements.
- Supports in the preparation of annual budgets proposals for the station.
- Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
- Supports new station start up when required and conducts GHA Technical assessment.
- Establishes the department or team’s objectives and priorities to align with and support business objectives.
Qualifications
- Bachelor’s Degree with minimum of 6 years job-related experience.
- Relevant experience as an Airport Manager with a major airline.
- Extensive overall knowledge of all areas of airport operations.
- Able to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills.
- Able to foster teamwork among team members.
- Dynamic and adaptable to ever changing operational requirements.
- Work experience in a multi-cultural environment.
- Knowledge of program development, budget preparation and administration.
You must also have the right to live and work in UK to be considered for this role.
Airport Services Manager employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the airport operations scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to current employees at Qatar Airways. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Qatar Airways inside out. Know their values, recent news, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their 5 Star service promise.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for Airport Services Managers and think about how your experience aligns with the role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Keep an eye on the closing date and make sure your application stands out!
We think you need these skills to ace Airport Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Airport Services Manager role. Highlight your relevant experience in airport operations and customer service, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring that 5 Star service promise to life!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed operations or improved customer experiences in the past. Remember, we love a good story!
Showcase Your Skills: In your application, make sure to highlight your skills in managing teams and operations. We’re looking for someone who can delegate effectively and foster teamwork. If you’ve got mentoring or coaching experience, let us know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Qatar Airways
✨Know Your Operations Inside Out
Make sure you have a solid understanding of airport operations and the specific responsibilities of an Airport Services Manager. Brush up on key concepts like safety regulations, customer service standards, and cost-effective measures. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a potential manager, it’s crucial to highlight your leadership abilities. Prepare examples of how you've successfully led teams, managed workflows, and fostered teamwork in previous roles. Be ready to discuss how you can motivate and mentor your team to achieve high performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of past experiences where you had to make quick decisions or manage crises, and be prepared to explain your thought process and the outcomes.
✨Align with Qatar Airways' Values
Familiarise yourself with Qatar Airways' mission and values, especially their commitment to 5 Star service. During the interview, express how your personal values align with theirs and how you can contribute to enhancing the customer experience at the station.
