Airport Services Duty Supervisor

Join to apply for the Airport Services Duty Supervisor role at Qatar Airways 19 hours ago Be among the first 25 applicants Join to apply for the Airport Services Duty Supervisor role at Qatar Airways Description – External We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in London Heathrow as an Airport Services Duty Supervisor. Job Purpose Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative. Accountabilities Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met. Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance. Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance. Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period. Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift. Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager. Job Posting May 30, 2025, 6:07:27 PM Qualifications – External Bachelors Degree or equivalent Fluent in English both written and spoken Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets) High computer literacy 5 years of job-related experience required You must also have the right to live and work in the UK to be considered for this role How to apply (External) If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Qatar Airways by 2x Sign in to set job alerts for “Service Supervisor” roles. London, England, United Kingdom 2 weeks ago Hounslow, England, United Kingdom 1 month ago Supervisor – Central London (NEW FLAGSHIP STORE OPENING) London, England, United Kingdom 1 week ago Uxbridge, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 4 months ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago London, England, United Kingdom 5 months ago London, England, United Kingdom £29,500.00-£30,000.00 14 hours ago Restaurant Supervisor for newly opened restaurant London, England, United Kingdom 2 months ago Cobham, England, United Kingdom 3 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago MGS – Ministry of Defence Guard Service – Supervisor – Shift Worker – Whitehall London, England, United Kingdom 2 days ago Chertsey, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 months ago London, England, United Kingdom 5 months ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago Esher, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom £39,500.00-£42,000.00 1 month ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr