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- Tasks: Oversee airport operations, ensuring safety and punctuality for Qatar Airways.
- Company: Join Qatar Airways, a leading airline known for its excellence in service.
- Benefits: Enjoy a full-time role with opportunities for travel and career growth.
- Why this job: Be part of a dynamic team that values safety, efficiency, and customer satisfaction.
- Qualifications: Bachelor's degree and 4 years of relevant supervisory experience required.
- Other info: Located in Edinburgh, this role offers a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
We are pleased to announce an exciting opportunity to join our Ground Services team in Edinburgh as an Airport Services Duty Officer.
Job Purpose: Responsible for the overall control of the shift, monitoring activities at the airport, coordinating with other sections, and ensuring punctuality and safety of all Qatar Airways operations.
Accountabilities:
- Manage daily operations and liaise between airport service providers and users.
- Provide input and recommendations to improve operational effectiveness.
- Ensure passenger and aircraft handling practices meet safety and security standards.
- Manage manpower on shift to optimize utilization and maintain staff morale and discipline.
- Conduct spot-checks to uphold standards.
- Resolve customer problems and complaints effectively, liaising with departments including Customer Relations.
- Conduct shift briefings for staff and supervisors.
- Compile station handling reports for the Airport Duty Manager.
- Manage petty cash expenses and keep track of expenditures, including monthly reports, FFP enrollments, and LPC checks.
- Prepare monthly reports and LPCs.
- Perform other duties as directed by the Head of Department.
- Perform Aircraft Turnaround Check (ATC) duties to ensure safe ground operations.
- Operate aircraft cabin service doors from outside to reduce safety risks.
Qualifications:
- Bachelor's Degree.
- 4 years relevant experience, preferably in an airline or reputed GHA at a supervisory level.
- Excellent English and communication skills.
- Knowledge of Weight and Balance, Ramp handling, Dangerous Goods Regulations.
- Ability to perform under pressure and meet tight deadlines.
- Flexibility for duty travel to outstations.
- High computer literacy.
- Good understanding of Qatar Airways Conditions of Carriage, ICAO, IATA, and local safety/security procedures.
- You must have the legal right to live and work in the UK.
Additional Information:
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Other, Information Technology, Management.
- Industry: Airlines and Aviation.
Location: Edinburgh, Scotland, United Kingdom.
Airport Services Duty Officer employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Duty Officer
✨Tip Number 1
Familiarise yourself with Qatar Airways' operations and values. Understanding their commitment to safety and customer service will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Qatar Airways. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare for situational questions related to managing operations under pressure. Think of examples from your past experience where you've successfully handled similar challenges, as this role requires quick decision-making and effective problem-solving skills.
✨Tip Number 4
Showcase your knowledge of relevant regulations and procedures, such as ICAO and IATA standards. Being well-versed in these areas will demonstrate your expertise and readiness to take on the responsibilities of the Airport Services Duty Officer role.
We think you need these skills to ace Airport Services Duty Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in airport operations or supervisory roles. Emphasise skills such as communication, problem-solving, and knowledge of safety regulations that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Airport Services Duty Officer role. Mention your experience in managing operations, handling customer complaints, and conducting briefings, showcasing how you can contribute to Qatar Airways.
Highlight Relevant Qualifications: Clearly state your Bachelor’s Degree and any additional certifications related to aviation or ground services. Include your understanding of ICAO, IATA, and local safety procedures to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the aviation industry.
How to prepare for a job interview at Qatar Airways
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Airport Services Duty Officer. Familiarise yourself with daily operations, safety standards, and customer service protocols specific to Qatar Airways.
✨Demonstrate Your Experience
Prepare to discuss your relevant experience in detail. Highlight your supervisory roles and any specific achievements in managing airport operations or handling customer complaints effectively.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've successfully liaised between different departments or resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to perform under pressure. Think of scenarios where you had to make quick decisions or manage a crisis, and be prepared to explain your thought process.
