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- Tasks: Oversee airport operations, ensuring safety and punctuality while managing staff and resolving customer issues.
- Company: Join Qatar Airways, a leading airline known for its commitment to excellence and customer service.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth in a dynamic environment.
- Why this job: Be part of a vibrant team, making a real impact on passenger experiences and operational efficiency.
- Qualifications: Bachelor's degree and 4 years of relevant supervisory experience in the airline industry required.
- Other info: Position based in Edinburgh; flexibility for duty travel is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are pleased to announce an exciting opportunity to join our Ground Services team in Edinburgh as an Airport Services Duty Officer.
Job Purpose
Responsible for the overall control of the shift, monitoring activities at the airport, coordinating with other sections, and ensuring punctuality and safety of all Qatar Airways operations.
Accountabilities
- Manage daily operations and liaise between airport service providers and users.
- Provide input and recommendations to improve operational effectiveness.
- Ensure passenger and aircraft handling practices meet safety and security standards.
- Manage manpower on shift to optimize utilization and maintain staff morale and discipline.
- Conduct spot-checks to uphold standards.
- Resolve customer problems and complaints effectively, liaising with departments including Customer Relations.
- Conduct shift briefings for staff and supervisors.
- Compile station handling reports for the Airport Duty Manager.
- Manage petty cash expenses and keep track of expenditures, including monthly reports, FFP enrollments, and LPC checks.
- Prepare monthly reports and LPCs.
- Perform other duties as directed by the Head of Department.
- Perform Aircraft Turnaround Check (ATC) duties to ensure safe ground operations.
- Operate aircraft cabin service doors from outside to reduce safety risks.
Qualifications
- Bachelor's Degree
- 4 years relevant experience, preferably in an airline or reputed GHA at a supervisory level.
- Excellent English and communication skills.
- Knowledge of Weight and Balance, Ramp handling, Dangerous Goods Regulations.
- Ability to perform under pressure and meet tight deadlines.
- Flexibility for duty travel to outstations.
- High computer literacy.
- Good understanding of Qatar Airways Conditions of Carriage, ICAO, IATA, and local safety/security procedures.
- You must have the legal right to live and work in the UK.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other, Information Technology, Management
- Industry: Airlines and Aviation
Location: Edinburgh, Scotland, United Kingdom
Airport Services Duty Officer employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Duty Officer
✨Tip Number 1
Familiarise yourself with Qatar Airways' operations and values. Understanding their commitment to safety, customer service, and operational excellence will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Qatar Airways. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage operations under pressure. Highlighting your problem-solving skills and how you've handled challenging situations will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and regulations in the aviation industry, particularly those related to safety and security. This knowledge will not only help you in interviews but also show your commitment to continuous learning and improvement in your field.
We think you need these skills to ace Airport Services Duty Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Airport Services Duty Officer position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in airline operations or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage operations effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Qatar Airways. Highlight specific experiences that showcase your skills in managing operations, resolving customer issues, and ensuring safety standards. Make sure to connect your background to the key accountabilities listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the aviation industry.
How to prepare for a job interview at Qatar Airways
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Airport Services Duty Officer. Familiarise yourself with the daily operations, safety standards, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Highlight your relevant experience, especially if you've worked in an airline or ground handling environment. Be prepared to discuss specific situations where you've managed operations, resolved customer complaints, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Skills
As this role requires liaising with various departments and stakeholders, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might also want to prepare examples of how you've effectively communicated in challenging situations.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and operational challenges. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
