Senior Cargo Operations Agent

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain to fortifying a true e-commerce experience, Qatar Airways Cargo recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, grow your experience and challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027. We are pleased to announce this exciting opportunity to be part of Qatar Airways Cargo Operations team as a Senior Cargo Operations Agent in our office in London Heathrow.

The role will involve providing Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both Import and Export Cargo. The role will also secure proper Operational and Customer Service support to enable the station to meet the Cargo Target while ensuring full compliance at all times with all Safety and Security Regulations and Procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for the station.

Some of the tasks include:

• Support the immediate supervisor in developing operational plans and providing quality customer support.
• Liaise with Local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high-quality service provided by QR for both import and export.
• Responsible for supervision and control of a functional area/station that has a direct impact on operations.
• Liaise with external service providers to ensure the operation is safe, secure, compliant and efficient; has satisfactory performance and services provided are up to Qatar Airways standards and expectations.
• Provide general representation on behalf of Qatar Airways when dealing with external service providers including but not limited to Ground Handling Agent/Cargo Agents, Freight Forwards, Airlines and other entities locally, in coordination with QR headquarters, as required.
• Liaise with Line Manager and/or Head Office regarding any Customs/Government regulation changes that may affect services and operations.
• Report operational Safety, Security and Occupational Health Safety (OHS) related hazards and any incident or accident within cargo operations.
• Continued monitoring of the external service providers at the assigned station(s) to ensure their performance meets regulatory requirements as well as safety, security, quality, operational and service standards as defined by Qatar Airways.
• Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualifications with a minimum of 3 years’ experience on the job.
• Understanding of Air Cargo Operations and Cargo Reservations.
• Knowledge in Cargo Sales will be an added advantage.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Computer Literate and command of the English language.
• You must have the right to live and work in the UK.

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.