Qargo is a cloud-based (SaaS) Transport Management Platform. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability . As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a remote role based in the UK, ideally Midlands or South-West of the UK , with regular (weekly) travel to customers across the country . Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup. Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one. Act as the main point of contact during implementation . Support pre-sales by analysing potential client needs and providing technical input during demos. Travel regularly across the country to meet customers . ✅ An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS. Customer-focused and passionate about delivering the best possible customer experience. Proactive, organised, and flexible , thriving in a fast-paced, scaling environment. While this is a remote role, regular travel within the UK is required . Therefore, a valid driver’s license is needed for customer visits. A competitive salary package . The chance to be part of our Dream Team , with opportunities to grow alongside Qargo as we expand across Europe. A flexible and trust-based working environment .
Remote Customer Onboarding Manager (UK) in Somerset employer: Qargo
Qargo is an exceptional employer, offering a dynamic and flexible working environment that empowers employees to take ownership of their roles. As a Customer Onboarding Manager, you will play a crucial part in shaping customer experiences while enjoying opportunities for professional growth within a rapidly expanding scale-up based in the UK. With a competitive salary package and a culture that values trust and innovation, Qargo is committed to fostering a supportive atmosphere where your contributions truly make a difference.
