At a Glance
- Tasks: Guide customers through onboarding, ensuring smooth transitions and strong user adoption.
- Company: Qargo, a rapidly expanding cloud-based Transport Management Platform.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Other info: Remote role with regular travel across the UK.
- Why this job: Make a real impact in logistics while working with innovative technology.
- Qualifications: Experience in transport/logistics or SaaS implementation, strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
About the Role
As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a remote role based in the UK, ideally Midlands or South-West of the UK, with regular (weekly) travel to customers across the country.
Key Responsibilities
- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
- Analyse their current way of working, e.g. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
- Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
- Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
- Support pre-sales by analysing potential client needs and providing technical input during demos.
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
- Travel regularly across the country to meet customers.
Skills & Experience
- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
- Or experience implementing complex SaaS solutions and an interest in logistics operations.
- A self-starter who takes initiative and enjoys variety in their work.
- Strong communication skills with both technical and non-technical audiences.
- Customer-focused and passionate about delivering the best possible customer experience.
- Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.
- While this is a remote role, regular travel within the UK is required. Therefore, a valid driver’s license is needed for customer visits.
What We Offer
- A competitive salary package.
- A role with real responsibility, ownership, and impact.
- The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe.
- A flexible and trust-based working environment.
Customer Onboarding Manager (UK) in London employer: Qargo
Qargo is an exceptional employer, offering a dynamic and flexible working environment that empowers employees to take ownership of their roles. As a Customer Onboarding Manager, you will play a crucial part in shaping customer experiences while enjoying opportunities for professional growth within a rapidly expanding scale-up based in the UK. With a competitive salary package and a culture that values trust and innovation, Qargo is committed to fostering a supportive atmosphere where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qargo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qargo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Manager (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qargo:Your cover letter is your chance to shine! Tell us why you want to work at Qargo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qargo!
How to prepare for a job interview at Qargo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
