At a Glance
- Tasks: Provide technical support and assist clients across the UK and Europe.
- Company: Join a rapidly expanding cloud-based transport management platform.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Enjoy autonomy and ownership in your role.
- Why this job: Make a real impact in a dynamic startup environment.
- Qualifications: Strong analytical skills and customer-focused mindset required.
The predicted salary is between 30000 - 40000 £ per year.
About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
About the Role
As Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.
Key Responsibilities
- Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
- Manage the technical helpdesk for our clients across multiple regions.
- Communicate and educate clients on new and existing features through our helpdesk portal.
- Upload master data (drivers, vehicles, customers) into Qargo.
- Adapt PDF and email templates to match client requirements.
- Set up Excel/CSV imports and configure mappings to ensure data accuracy.
- Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.
Skills & Experience
- Strong analytical/technical aptitude and confidence navigating software systems.
- Solid understanding of transportation concepts.
- Advanced Excel skills; scripting/programming knowledge is a plus.
- Fluent in English.
- Customer-focused mindset with clear communication skills.
- Attention to detail and precision in handling administrative tasks.
- Adaptability and flexibility to thrive in a fast-moving startup.
What We Offer
- Competitive salary package with attractive benefits.
- A role with genuine responsibility, ownership, and impact.
- Opportunities to grow with Qargo and realise your ambitions.
- Flexible hours and a hybrid working model from our London office.
Technical Support Officer (UK) employer: Qargo TMS
Qargo is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets logistics. As a scale-up, we provide our employees with the autonomy to make impactful decisions while enjoying competitive salaries and flexible working arrangements. With a strong focus on employee growth, Qargo encourages professional development and offers opportunities to advance within a rapidly expanding international company.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer (UK)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Qargo's platform and think about how your skills can help improve their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your technical skills! Brush up on your Excel and any relevant software knowledge. Being able to demonstrate your analytical skills during an interview will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Qargo team.
We think you need these skills to ace Technical Support Officer (UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support Officer. Highlight your analytical skills and any experience with software systems, especially in transport management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Qargo and how your skills align with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Technical Skills:Since this role requires strong technical aptitude, don’t shy away from mentioning your advanced Excel skills or any programming knowledge. If you've worked with data management or transport concepts, make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Qargo!
How to prepare for a job interview at Qargo TMS
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to transport management systems and the specific features of Qargo. Familiarise yourself with common issues clients might face and how you would resolve them.
✨Show Off Your Analytical Skills
Prepare examples from your past experiences where you've used your analytical skills to solve problems. Be ready to discuss how you approach data management tasks and ensure accuracy, as this will be crucial for the role.
✨Communicate Clearly
Since you'll be assisting clients, practice explaining complex concepts in simple terms. Think about how you would educate clients on new features and prepare to demonstrate your customer-focused mindset during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a technical issue or managing client expectations. Prepare by thinking through how you would approach these situations, showcasing your adaptability and problem-solving skills.
