At a Glance
- Tasks: Provide technical support and assist clients with software solutions across Europe.
- Company: Join Qargo, a dynamic scale-up in the transport management sector.
- Benefits: Competitive salary, flexible hours, hybrid work model, and growth opportunities.
- Other info: Show your personality with a short video presentation as part of your application!
- Why this job: Make a real impact in a fast-paced startup while developing your skills.
- Qualifications: Strong analytical skills, customer-focused mindset, and advanced Excel knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Officer role at Qargo TMS.
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for a Technical Support Officer to join our team in London. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!
About the Role
As Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.
Key Responsibilities
- Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
- Manage the technical helpdesk for our clients across multiple regions.
- Communicate and educate clients on new and existing features through our helpdesk portal.
- Upload master data (drivers, vehicles, customers) into Qargo.
- Adapt PDF and email templates to match client requirements.
- Set up Excel/CSV imports and configure mappings to ensure data accuracy.
- Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.
Skills & Experience
- Strong analytical/technical aptitude and confidence navigating software systems.
- Solid understanding of transportation concepts.
- Advanced Excel skills; scripting/programming knowledge is a plus.
- Fluent in English.
- Customer-focused mindset with clear communication skills.
- Attention to detail and precision in handling administrative tasks.
- Adaptability and flexibility to thrive in a fast-moving startup.
What We Offer
- Competitive salary package with attractive benefits.
- A role with genuine responsibility, ownership, and impact.
- Opportunities to grow with Qargo and realise your ambitions.
- Flexible hours and a hybrid working model from our London office.
We’d love to get to know you beyond your CV - so part of the application includes a short 2-3 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!
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Technical Support Officer in London employer: Qargo TMS
At Qargo, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in the heart of London. As a Customer Support Officer, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth within our fast-scaling international company. Our collaborative culture fosters curiosity and continuous learning, ensuring that you not only contribute to our customers' success but also thrive in your own career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qargo TMS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qargo TMS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qargo TMS:Your cover letter is your chance to shine! Tell us why you want to work at Qargo TMS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qargo TMS!
How to prepare for a job interview at Qargo TMS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
