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- Tasks: Provide technical support and assist clients with software solutions across Europe.
- Company: Join Qargo, a dynamic scale-up in the transport management sector.
- Benefits: Competitive salary, flexible hours, hybrid work model, and growth opportunities.
- Why this job: Make a real impact in a fast-paced startup while developing your skills.
- Qualifications: Strong analytical skills, customer-focused mindset, and advanced Excel knowledge.
- Other info: Show your personality with a short video presentation as part of your application!
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Officer role at Qargo TMS.
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for a Technical Support Officer to join our team in London. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!
About the Role
As Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.
Key Responsibilities
- Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
- Manage the technical helpdesk for our clients across multiple regions.
- Communicate and educate clients on new and existing features through our helpdesk portal.
- Upload master data (drivers, vehicles, customers) into Qargo.
- Adapt PDF and email templates to match client requirements.
- Set up Excel/CSV imports and configure mappings to ensure data accuracy.
- Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.
Skills & Experience
- Strong analytical/technical aptitude and confidence navigating software systems.
- Solid understanding of transportation concepts.
- Advanced Excel skills; scripting/programming knowledge is a plus.
- Fluent in English.
- Customer-focused mindset with clear communication skills.
- Attention to detail and precision in handling administrative tasks.
- Adaptability and flexibility to thrive in a fast-moving startup.
What We Offer
- Competitive salary package with attractive benefits.
- A role with genuine responsibility, ownership, and impact.
- Opportunities to grow with Qargo and realise your ambitions.
- Flexible hours and a hybrid working model from our London office.
We’d love to get to know you beyond your CV – so part of the application includes a short 2-3 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!
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Technical Support Officer employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know Qargo inside out! Familiarise yourself with their platform and the transport management industry. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and what it’s really like to work there.
✨Tip Number 3
Prepare for that video presentation! It’s your chance to shine. Practice speaking clearly about your skills and why you’re excited about the Technical Support Officer role at Qargo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Support Officer role. Highlight your analytical skills and any experience with software systems, especially in transport management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for logistics and technology, and explain why you’re excited about joining Qargo. Let us know how your skills align with our mission to optimise modern logistics operations.
Show Off Your Communication Skills: Since this role involves educating clients and managing a helpdesk, it’s crucial to demonstrate your clear communication style. Use your application to showcase how you can convey complex information simply and effectively.
Get Creative with Your Video Presentation: Don’t shy away from the video part of the application! This is your moment to let your personality shine. Keep it engaging and authentic, and tell us what excites you about the Technical Support Officer role at Qargo. We can’t wait to meet you!
How to prepare for a job interview at Qargo TMS
✨Know Your Tech
Make sure you brush up on your technical skills, especially those related to SaaS platforms and data management. Familiarise yourself with Qargo's features and how they optimise logistics operations. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've used your analytical skills to solve problems or improve processes. Be ready to discuss how you handle data accuracy and client onboarding, as these are key aspects of the Technical Support Officer role.
✨Communicate Clearly
Since you'll be assisting clients across multiple regions, practice clear and concise communication. Think about how you would explain complex technical concepts to someone without a technical background. This will demonstrate your customer-focused mindset and ability to educate clients effectively.
✨Be Ready for Adaptability Questions
Given that Qargo is a fast-moving startup, expect questions about how you handle change and adapt to new challenges. Prepare to share specific instances where you've successfully navigated a dynamic work environment, showcasing your flexibility and problem-solving skills.
