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- Tasks: Provide top-notch support to users and solve their queries with clarity.
- Company: Join a leading cloud-based Transport Management Platform.
- Benefits: Enjoy a competitive salary and flexible hybrid working options.
- Why this job: Make a difference in customer experience while working in a dynamic environment.
- Qualifications: Customer service experience and strong English communication skills required.
- Other info: Great opportunity for growth in the transport and logistics sector.
The predicted salary is between 28800 - 43200 £ per year.
A cloud-based Transport Management Platform is seeking a Customer Support Officer to provide exceptional support to users across the UK. You will act as the first point of contact for customer queries, translating technical issues into clear explanations and collaborating with internal teams to enhance the user experience.
Ideal candidates have:
- Experience in customer service
- Excellent English communication skills
- A background in transport and logistics
This role offers a competitive salary and a flexible hybrid working environment from the London office.
UK Customer Support Specialist - TMS Platform, Hybrid in London employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Support Specialist - TMS Platform, Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common customer support scenarios. This will help you articulate your problem-solving skills clearly and confidently.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the TMS platform and be ready to discuss how you can enhance user experience. It’ll impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace UK Customer Support Specialist - TMS Platform, Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills in transport and logistics. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional support and how you can contribute to enhancing the user experience on our TMS platform. Keep it engaging and personal!
Show Off Your Communication Skills: Since excellent English communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to translate technical issues into simple explanations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Qargo TMS
✨Know the Platform Inside Out
Before your interview, make sure you familiarise yourself with the Transport Management Platform. Understand its features and how it benefits users. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about specific situations where you resolved issues or improved user satisfaction. This will demonstrate your ability to handle queries effectively.
✨Communicate Clearly and Effectively
Since excellent English communication skills are crucial for this role, practice explaining technical concepts in simple terms. You might be asked to translate a complex issue into layman's terms during the interview, so being clear and concise is key.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will not only help you tailor your answers but also allow you to ask insightful questions at the end of the interview, showing that you’re a good fit for their team.
