At a Glance
- Tasks: Guide customers through onboarding Qargo, ensuring smooth transitions and strong user adoption.
- Company: Join a rapidly expanding SaaS company revolutionising logistics in Europe.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Remote role with regular travel across the UK for customer meetings.
- Why this job: Make a real impact on customer operations while enjoying a dynamic work environment.
- Qualifications: Experience in transport/logistics or SaaS implementation, with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
About Qargo
Qargo is a cloud‑based (SaaS) Transport Management Platform. We are a scale‑up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all‑in‑one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built‑in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
About the Role
As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a remote role based in the UK (ideally Midlands), with regular (weekly) travel to customers across the country.
Key Responsibilities
- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick‑off and process analysis to go‑live and aftercare.
- Analyse their current way of working, e.g. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
- Configure the platform and deliver hands‑on training to our customers so they can confidently work in Qargo from day one.
- Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
- Support pre‑sales by analysing potential client needs and providing technical input during demos.
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
- Travel regularly across the country to meet customers.
Skills & Experience
- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
- Or experience implementing complex SaaS solutions and an interest in logistics operations.
- A self‑starter who takes initiative and enjoys variety in their work.
- Strong communication skills with both technical and non‑technical audiences.
- Customer‑focused and passionate about delivering the best possible customer experience.
- Proactive, organised, and flexible, thriving in a fast‑paced, scaling environment.
While this is a remote role, regular travel within the UK is required. Therefore, a valid driver’s licence is needed for customer visits.
What We Offer
- A competitive salary package.
- A role with real responsibility, ownership, and impact.
- The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe.
- A flexible and trust‑based working environment.
Customer Onboarding Manager (UK) in London employer: Qargo TMS
Qargo is an exceptional employer, offering a dynamic and flexible working environment that empowers employees to take ownership of their roles. As a Customer Onboarding Manager, you will play a crucial part in shaping the future of logistics operations while enjoying competitive compensation and opportunities for professional growth within a rapidly expanding scale-up based in the UK. With a strong focus on employee satisfaction and a collaborative culture, Qargo ensures that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager (UK) in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and SaaS industries on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Qargo inside out. Understand their platform, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in transport or logistics makes you the perfect fit for the Customer Onboarding Manager role. Highlight your problem-solving skills and customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Qargo team and ready to make an impact!
We think you need these skills to ace Customer Onboarding Manager (UK) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Onboarding Manager. Highlight your experience in transport or logistics, and any SaaS implementation you've done. We want to see how your background aligns with what we do at Qargo!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer onboarding and how you can make a difference at Qargo. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:As a Customer Onboarding Manager, you'll need to communicate effectively with both technical and non-technical audiences. In your application, give examples of how you've successfully navigated these conversations in the past. We’re all about strong communication here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at Qargo!
How to prepare for a job interview at Qargo TMS
✨Know Your Stuff
Make sure you understand Qargo's platform inside and out. Familiarise yourself with its features, especially the AI automation and how it optimises logistics operations. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your operational background in transport or logistics. Think of specific examples where you've successfully implemented SaaS solutions or improved workflows. This will demonstrate your capability to guide customers through their onboarding journey.
✨Practice Your Communication Skills
As a Customer Onboarding Manager, you'll need to communicate effectively with both technical and non-technical audiences. Practice explaining complex concepts in simple terms, and be ready to showcase your strong communication skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as a customer struggling with the platform. Prepare examples of how you've resolved similar issues in the past, highlighting your proactive and customer-focused approach.
