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For Companies At a Glance
- Tasks: Assist customers with a cloud-based transport management platform and troubleshoot issues.
- Company: Fast-scaling company in the transport and logistics sector with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the first point of contact and make a real difference for users.
- Qualifications: Background in customer support and excellent communication skills in English.
The predicted salary is between 30000 - 42000 £ per year.
A cloud-based transport management platform is seeking a Customer Support Officer to assist customers effectively. In this hybrid role, you will be the first point of contact, guiding users through the platform and troubleshooting issues.
Ideal candidates should have:
- a background in customer support
- excellent communication skills in English
- experience in the transport and logistics sector
Join a fast-scaling company that offers a competitive salary and a collaborative environment focused on growth.
Customer Support Specialist — TMS & Logistics (Hybrid) employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist — TMS & Logistics (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics sector on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer support scenarios and think about how you'd handle them. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Support Specialist, you'll need to explain things simply and effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Specialist — TMS & Logistics (Hybrid)
Some tips for your application 🫡
Show Your Customer Support Skills: Make sure to highlight your experience in customer support. We want to see how you've helped customers in the past, so share specific examples that showcase your problem-solving skills and ability to communicate effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the transport and logistics sector, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Qargo TMS
✨Know the Platform Inside Out
Before your interview, make sure you familiarise yourself with the cloud-based transport management platform. Understand its features and common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you’ve handled difficult situations. This will demonstrate your ability to be the first point of contact and effectively assist customers.
✨Research the Transport and Logistics Sector
Brush up on current trends and challenges in the transport and logistics industry. Being knowledgeable about the sector will allow you to engage in meaningful conversations during the interview and show that you’re serious about contributing to the company’s growth.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, growth opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
