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For Companies At a Glance
- Tasks: Be the first point of contact for customers and help them navigate our platform.
- Company: Join Qargo, a fast-growing cloud-based Transport Management Platform.
- Benefits: Competitive salary, flexible hybrid work, and growth opportunities.
- Other info: Show your personality with a short video presentation as part of your application.
- Why this job: Make a real impact by enhancing customer experiences in logistics.
- Qualifications: Experience in customer service and a passion for tech and logistics.
The predicted salary is between 30000 - 42000 £ per year.
About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
About the Role
As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.
Key Responsibilities
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
- Translate technical or complex issues into clear, customer-friendly explanations.
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
- Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.
- Continuously build your product knowledge to become a trusted expert in our TMS platform.
- Identify recurring issues or misunderstandings and help us improve the overall product experience.
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.
Skills & Experience
- Previous experience in a customer service, support, or related role.
- Excellent communication skills in English (additional European languages are a plus).
- Transport and Logistics experience is a must.
- Strong organisational and multitasking skills, you can handle several requests smoothly.
- A proactive learner who enjoys understanding new systems and processes.
- Comfortable in a fast-paced, scale-up environment.
- Tech-savvy and interested in working with software products.
What We Offer
- A competitive salary package with great benefits.
- Growth opportunities within a fast-scaling international company.
- Flexible working environment and Hybrid working from our London office.
- A collaborative, friendly team that values curiosity, ownership, and continuous learning.
We’d love to get to know you beyond your CV - so part of the application includes a short 1-2 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!
Customer Support Officer (UK) Customer Success · London · Hybrid employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer (UK) Customer Success · London · Hybrid
✨Tip Number 1
Get to know Qargo inside out! Familiarise yourself with their platform and the logistics industry. This way, when you chat with customers, you can provide them with top-notch support and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain complex issues in a simple way is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help us see how you can handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to include that awesome video presentation to show off your personality and passion for the role!
We think you need these skills to ace Customer Support Officer (UK) Customer Success · London · Hybrid
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer support and logistics. We love seeing how your skills align with what we’re looking for, so be specific about your past roles and achievements!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Don’t Skip the Video!: Remember, part of the application process includes a short video presentation. This is your chance to stand out, so take it seriously! Prepare a few key points about why you’re excited about the role and what you can bring to Qargo.
How to prepare for a job interview at Qargo TMS
✨Know the Product Inside Out
Before your interview, make sure you understand Qargo's Transport Management Platform. Familiarise yourself with its features, especially the AI automation aspect. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about common customer issues in the transport and logistics sector. Prepare examples of how you would handle these situations, focusing on clear communication and problem-solving skills. This will demonstrate your ability to be the first point of contact for customers.
✨Show Your Tech Savviness
Since the role involves working with software products, be ready to discuss your experience with tech tools and platforms. Highlight any previous roles where you had to learn new systems quickly, as this shows you're a proactive learner who can adapt in a fast-paced environment.
✨Engage with the Video Presentation
Take the video presentation seriously! Use it as an opportunity to showcase your personality and enthusiasm for the role. Keep it concise, but make sure to express what excites you about working at Qargo and how you can contribute to their mission.