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- Tasks: Be the first point of contact for customers and guide them through our platform.
- Company: Join Qargo, a fast-growing cloud-based Transport Management Platform.
- Benefits: Enjoy a competitive salary, flexible working, and growth opportunities.
- Why this job: Make a real impact by helping customers and improving our product experience.
- Qualifications: Experience in customer service and a passion for tech and logistics.
- Other info: Collaborative team culture with a focus on continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
Qargo is a cloud‑based (SaaS) Transport Management Platform operating across the UK, US and Europe. We are a scale‑up based in London, Chicago and Ghent, rapidly expanding across our markets. As a Customer Support Officer you’ll be the first point of contact for our customers, ensuring they receive the best possible experience with Qargo. You’ll guide users through our system, resolve issues, and work closely with engineering and onboarding to continuously improve support.
Key Responsibilities
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
- Translate technical or complex issues into clear, customer‑friendly explanations.
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
- Act as the voice of the customer, sharing feedback and insights with internal teams to help improve our product.
- Continuously build your product knowledge to become a trusted expert in our TMS platform.
- Identify recurring issues or misunderstandings and help us improve the overall product experience.
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.
Skills & Experience
- Previous experience in a customer service, support, or related role.
- Excellent communication skills in English (additional European languages are a plus).
- Transport and Logistics experience is a must.
- Strong organisational and multitasking skills, able to handle multiple requests smoothly.
- A proactive learner who enjoys understanding new systems and processes.
- Comfortable in a fast‑paced, scale‑up environment.
- Tech‑savvy and interested in working with software products.
What We Offer
- A competitive salary package with great benefits.
- Growth opportunities within a fast‑scaling international company.
- Flexible working environment and hybrid working from our London office.
- A collaborative, friendly team that values curiosity, ownership, and continuous learning.
We’d love to get to know you beyond your CV – part of the application includes a short 1‑2 minute video presentation to introduce yourself and share what excites you about this role.
Location: London, United Kingdom
Customer Support Officer (UK) employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer (UK)
✨Tip Number 1
Get to know Qargo inside out! Familiarise yourself with our Transport Management Platform and the common issues customers face. This way, when you chat with potential employers, you can show off your knowledge and passion for the product.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain complex issues in simple terms is key. Try role-playing scenarios with friends or family to get comfortable with this.
✨Tip Number 3
Don’t underestimate the power of a video presentation! Use that 1-2 minute intro to showcase your personality and enthusiasm for the role. Make it engaging and memorable – we want to see the real you!
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insights into the company culture and might even lead to a referral. Plus, it shows us you're proactive!
We think you need these skills to ace Customer Support Officer (UK)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you tick.
Tailor Your Application: Make sure to customise your application to fit the Customer Support Officer role. Highlight your relevant experience in customer service and any transport and logistics knowledge you have. This helps us see why you’re a great fit!
Be Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon when explaining your experiences. Remember, we’re looking for someone who can translate complex issues into easy-to-understand solutions for our customers.
Don’t Skip the Video!: Remember, part of the application includes a short video presentation. This is your chance to stand out! Keep it engaging and share what excites you about joining our team at Qargo. We can’t wait to see your creativity!
How to prepare for a job interview at Qargo TMS
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Qargo's Transport Management Platform. Understand its features and how it benefits users. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Support Officer, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with the types of questions you might face.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to discuss these during the interview, highlighting your thought process and how you collaborated with others to find solutions.
✨Prepare for the Video Presentation
Since part of the application includes a video presentation, take time to plan what you want to say. Keep it engaging and authentic. Share your passion for customer support and why you’re excited about working with Qargo. Practising in front of a mirror can help you feel more at ease.
