At a Glance
- Tasks: Support customers with queries and become a product expert in our Transport Management System.
- Company: Qargo is a tech scale-up revolutionising the transportation industry from London and Ghent.
- Benefits: Enjoy a competitive salary, flexible work hours, and the option to work from home.
- Other info: Work in a vibrant office near Covent Garden and develop your skills continuously.
- Why this job: Join a fast-paced startup culture and make a real impact in a growing company.
- Qualifications: Customer service experience is essential; transport/logistics background is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Qargo TMS is hiring a Customer Support Officer (UK). Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.
Responsibilities
- Gain crucial insight into the working of our system and become a true product expert.
- Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.
- Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
- Communicate and explain new product features through the portal.
- Help to write clear tools for our clients, such as user manuals, demos, tutorials and FAQs.
- Give remote training sessions to customers.
- Provide administrative support to the Customer Onboarding Managers by transferring and importing client data (customer base, rate cards, fleet information, etc.).
Qualifications
- You’re customer oriented with previous experience in a customer service or related role.
- Experience within transport/logistics is a huge plus.
- Your communication skills are on point.
- You have strong organizational skills and can prioritize and juggle different tasks.
- You like to continuously learn and develop your skills and pick things up quickly.
- You’re flexible and thrive in a fast-paced startup environment.
- Since we’re a software company, it’s a big plus if you’re tech savvy.
Benefits
- A competitive salary package, including all the necessary extra benefits.
- Great growth opportunities within a strongly growing company.
- A flexible work environment (flexible working hours, possibility to work from home).
- A green office in Holborn, next to Covent Garden in London.
- A great company culture!
Additional information
- Seniority level: Not Applicable
- Employment type: Other
- Job function: Information Technology
- Industries: Software Development
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Customer Support Officer (UK) in London employer: Qargo TMS
At Qargo, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in the heart of London. As a Customer Support Officer, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth within our fast-scaling international company. Our collaborative culture fosters curiosity and continuous learning, ensuring that you not only contribute to our customers' success but also thrive in your own career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qargo TMS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qargo TMS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Officer (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qargo TMS:Your cover letter is your chance to shine! Tell us why you want to work at Qargo TMS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qargo TMS!
How to prepare for a job interview at Qargo TMS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
