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For Companies At a Glance
- Tasks: Support customers with queries and become a product expert in our Transport Management System.
- Company: Qargo is a tech scale-up revolutionising the transportation industry from London and Ghent.
- Benefits: Enjoy a competitive salary, flexible work hours, and the option to work from home.
- Why this job: Join a fast-paced startup culture and make a real impact in a growing company.
- Qualifications: Customer service experience is essential; transport/logistics background is a bonus.
- Other info: Work in a vibrant office near Covent Garden and develop your skills continuously.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Qargo TMS is hiring a Customer Support Officer (UK). Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.
Responsibilities
- Gain crucial insight into the working of our system and become a true product expert.
- Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.
- Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
- Communicate and explain new product features through the portal.
- Help to write clear tools for our clients, such as user manuals, demos, tutorials and FAQs.
- Give remote training sessions to customers.
- Provide administrative support to the Customer Onboarding Managers by transferring and importing client data (customer base, rate cards, fleet information, etc.).
Qualifications
- You’re customer oriented with previous experience in a customer service or related role.
- Experience within transport/logistics is a huge plus.
- Your communication skills are on point.
- You have strong organizational skills and can prioritize and juggle different tasks.
- You like to continuously learn and develop your skills and pick things up quickly.
- You’re flexible and thrive in a fast-paced startup environment.
- Since we’re a software company, it’s a big plus if you’re tech savvy.
Benefits
- A competitive salary package, including all the necessary extra benefits.
- Great growth opportunities within a strongly growing company.
- A flexible work environment (flexible working hours, possibility to work from home).
- A green office in Holborn, next to Covent Garden in London.
- A great company culture!
Additional information
- Seniority level: Not Applicable
- Employment type: Other
- Job function: Information Technology
- Industries: Software Development
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Customer Support Officer (UK) employer: Qargo TMS
Contact Detail:
Qargo TMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer (UK)
✨Tip Number 1
Familiarise yourself with Qargo's Transport Management System (TMS) before applying. Understanding the features and benefits of the system will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or logistics during your networking efforts. Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations.
✨Tip Number 3
Prepare to demonstrate your communication skills in a practical way. Consider role-playing common customer scenarios with a friend to showcase how you would handle inquiries and support requests effectively.
✨Tip Number 4
Stay updated on industry trends in transportation and logistics. Being knowledgeable about current challenges and innovations can help you engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Customer Support Officer (UK)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Officer position at Qargo. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or logistics. Emphasise your communication skills and any tech-savviness that aligns with the role, ensuring it reflects how you meet the specific requirements outlined by Qargo.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the transport industry. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries and provide top-notch support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Qargo TMS
✨Show Your Customer-Centric Approach
Since the role is all about customer support, be ready to share examples of how you've successfully handled customer queries in the past. Highlight your ability to empathise with customers and provide solutions that meet their needs.
✨Demonstrate Your Communication Skills
Effective communication is key for this position. Prepare to discuss how you would explain complex product features to clients. You might even want to practice explaining a feature of a product you know well to ensure clarity and confidence.
✨Familiarise Yourself with Transport and Logistics
Having knowledge of the transport and logistics industry will give you an edge. Research common challenges faced in this sector and think about how Qargo's solutions can address them. This will show your genuine interest in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple tasks or resolve a difficult customer issue. Be ready to explain your thought process and the outcome of your actions.
