At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative transport management platform.
- Company: Join a fast-scaling tech company transforming the logistics industry.
- Benefits: Competitive salary, flexible hours, and growth opportunities in a dynamic environment.
- Other info: Work remotely and collaborate with a driven, inclusive team.
- Why this job: Be a trusted advisor and make a real impact on client satisfaction and success.
- Qualifications: 2-5 years in account management; tech-savvy with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for an Account Manager to join our team and manage our existing client base in Ireland (Northern or Republic) while ensuring continuous satisfaction and success!
About the Role
- You’ll nurture and strengthen relationships with clients after implementation.
- You’ll act as a trusted advisor for our customers and ensure they get the most value out of Qargo.
- You’ll work closely with internal teams to ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
Key Responsibilities
- Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
- Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
- Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
- Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
- Provide training and guidance to clients to help them maximise the benefits of our platform.
- Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
Skills & Experience
- 2–5 years of experience in account management, customer success, or another client-facing role.
- Experience in the transportation industry; knowledge of container transport is a strong plus.
- Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations.
- Comfortable with upselling and commercial objectives. You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
- Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
- Excellent problem-solving skills and a proactive, customer-centric mindset.
- Confident working both independently and collaboratively, managing multiple priorities with ease.
- Comfortable visiting clients regularly across Ireland.
What We Offer
- A competitive salary package and benefits.
- Growth opportunities in a fast-scaling tech company.
- Flexible working hours and the freedom to use your home office as your base.
- Being a part of a driven and inclusive team that is transforming the logistics industry.
Account Manager (Ireland) employer: Qargo TMS
At Qargo, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in the heart of London. As a Customer Support Officer, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth within our fast-scaling international company. Our collaborative culture fosters curiosity and continuous learning, ensuring that you not only contribute to our customers' success but also thrive in your own career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Ireland)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qargo TMS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qargo TMS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Ireland)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qargo TMS:Your cover letter is your chance to shine! Tell us why you want to work at Qargo TMS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qargo TMS!
How to prepare for a job interview at Qargo TMS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
