Aircrew Scheduler - London Heathrow

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Challenging and unique role, supporting many aspects of the Qantas Cabin Crew UK subsidiary operation. Permanent, full-time role based at London Heathrow. Working a rotating shift roster.

The Aircrew Scheduler will work closely with our Sydney IOC team and will be responsible for primarily short-term planning and assigning of duties to London-based crew in line with Industrial Awards, managing day-of-operation changes, local processes and communicating roster changes whilst supporting a high-performing, engaged workforce. You must have the right to live and work in the UK to apply. This role is employed directly by Qantas Airways and reports into and supports the Qantas Cabin Crew UK subsidiary business.

• Monitor operational resources and provide prompt, professional roster notifications (face‑to‑face, phone, electronic, written) to support the flying program.
• Act as a point of contact for crew notifications and report appropriately to Management.
• Maintain awareness of operational conditions and crew/resource availability.
• Balance customer, financial and operational requirements in line with Industrial Awards and aviation regulations.
• Evaluate and advise on crew resource levels for demand, day‑of‑operation needs and ad‑hoc scheduling requests.
• Meet agreed customer service delivery standards.
• Provide base operations support, including administrative tasks.
• Collate information, identify issues, develop solutions and provide feedback to Management for continuous improvement.
• Contribute to a culture focused on operational performance, productivity, cost, revenue, customer experience and safety.
• Ensure safe work practices and compliance with Qantas and Qantas UK policies.

• Experience using online rostering systems and/or prior experience in a similar scheduling support or operations role.
• Ability to work effectively in globally distributed teams across time zones.
• Good judgment and reasoning for problem-solving.
• Strong verbal and written communication skills.
• Comfortable working independently, as well as part of a small team.
• Confident to speak up and challenge the status quo.
• Ability to manage competing stakeholder interests and make sound decisions under pressure.
• High levels of initiative, flexibility, and motivation.
• Strong Microsoft Office skills and willingness to learn new software/systems.
• Commitment to continuous improvement and personal development.

Qantas offers great benefits that extend well beyond travel. Love to travel? Enjoy heavily discounted air travel from the UK to Australia, within Australia and across the globe for you and your family or friends, as well as exclusive deals on accommodation and holidays. You’ll be eligible for private medical insurance and a health cash plan. Competitive pension package offering. Want to develop your skills? We’ve got you covered. You’ll be supported from day 1 with on‑the‑job training and coaching and we’ve got great learning and development opportunities available including our online learning hub, Academy Q.

Qantas provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment.