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- Tasks: Manage crew schedules and ensure smooth operations at London Heathrow.
- Company: Join Qantas, Australia's largest airline with a rich history since 1920.
- Benefits: Enjoy discounted travel, private medical insurance, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values creativity and operational excellence.
- Qualifications: Experience in scheduling or operations, strong communication skills, and problem-solving abilities.
- Other info: Flexible working environment with great career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Challenging and unique role, supporting many aspects of the Qantas Cabin Crew UK subsidiary operation. Permanent, full-time role based at London Heathrow, working a rotating shift roster. The Aircrew Scheduler will work closely with our Sydney IOC team and will be primarily responsible for short-term planning and assigning of duties to London-based crew in line with Industrial Awards, managing day-of-operation changes, local processes and communicating roster changes whilst supporting a high-performing, engaged workforce.
You must have the right to live and work in the UK to apply. This role is employed directly by Qantas Airways and reports into and supports the Qantas Cabin Crew UK subsidiary business.
Key Responsibilities:- Monitor operational resources and provide prompt, professional roster notifications (face-to-face, phone, electronic, written) to support the flying program.
- Act as a point of contact for crew notifications and report appropriately to Management.
- Maintain awareness of operational conditions and crew/resource availability.
- Balance customer, financial and operational requirements in line with Industrial Awards and aviation regulations.
- Evaluate and advise on crew resource levels for demand, day-of-operation needs and ad-hoc scheduling requests.
- Provide base operations support, including administrative tasks.
- Collate information, identify issues, develop solutions and provide feedback to Management for continuous improvement.
- Contribute to a culture focused on operational performance, productivity, cost, revenue, customer experience and safety.
- Ensure safe work practices and compliance with Qantas and Qantas UK policies.
- Experience using online rostering systems and/or prior experience in a similar scheduling support or operations role.
- Ability to work effectively in globally distributed teams across time zones.
- Good judgment and reasoning for problem-solving.
- Strong verbal and written communication skills.
- Comfortable working independently, as well as part of a small team.
- Confident to speak up and challenge the status quo.
- Ability to manage competing stakeholder interests and make sound decisions under pressure.
- High levels of initiative, flexibility, and motivation.
- Strong Microsoft Office skills and willingness to learn new software/systems.
- Commitment to continuous improvement and personal development.
Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. Qantas offers great benefits that extend well beyond travel:
- Enjoy heavily discounted air travel from the UK to Australia, within Australia and across the globe for you and your family or friends, as well as exclusive deals on accommodation and holidays.
- You’ll be eligible for private medical insurance and a health cash plan.
- You’ll be supported from day 1 with on-the-job training and coaching and we’ve got great learning and development opportunities available including our online learning hub, Academy Q.
Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to ethnicity, religion, age, gender (including gender identity or expression), national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected. This policy applies to all terms and conditions of employment.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications Close: Thursday 5 February, 2026
Aircrew Scheduler - London Heathrow employer: Qantas Group
Contact Detail:
Qantas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aircrew Scheduler - London Heathrow
✨Tip Number 1
Networking is key! Reach out to current or former Qantas employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Qantas' values and operations. Show that you’re not just a fit for the role but also for the company culture. We want to see your passion for aviation and customer service!
✨Tip Number 3
Practice common interview questions related to scheduling and operations. Think about scenarios where you had to solve problems under pressure. We love to hear how you handle challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Qantas team. Let’s get you on board!
We think you need these skills to ace Aircrew Scheduler - London Heathrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aircrew Scheduler role. Highlight your experience with rostering systems and any relevant operational roles you've had. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your strong verbal and written skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in managing notifications or updates.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that demonstrate your ability to solve problems under pressure. This will show us that you can handle the fast-paced environment at Qantas.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Qantas Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aircrew Scheduler position. Familiarise yourself with the key responsibilities and how they align with Qantas's operations. This will help you articulate how your skills and experiences make you a perfect fit for the role.
✨Showcase Your Communication Skills
As an Aircrew Scheduler, strong verbal and written communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to manage crew notifications and liaise with management seamlessly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to evaluate and advise on resource levels or solve scheduling issues. Highlight your judgement and reasoning skills, as these are essential for balancing customer and operational needs in this role.
✨Emphasise Your Flexibility and Initiative
Qantas values individuals who can adapt to changing circumstances. Share examples that showcase your flexibility and motivation, particularly in dynamic environments. This will reassure the interviewers that you can handle the rotating shift roster and day-of-operation changes effectively.