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- Tasks: Drive customer growth and retention while building strong relationships with stakeholders.
- Company: Leading SaaS company making waves in manufacturing and supply chain.
- Benefits: Fully remote role, competitive salary, and opportunities for travel.
- Why this job: Make a real impact in a dynamic industry while working from anywhere in the UK.
- Qualifications: Bachelor’s degree and 2+ years of experience in enterprise software support.
- Other info: Join a forward-thinking team with a focus on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A leading SaaS company is seeking a Customer Service Manager to drive revenue retention and growth. The role involves guiding customer journeys and building relationships with stakeholders.
The ideal candidate should have a Bachelor’s degree plus 2+ years of experience in supporting enterprise-level software accounts. Strong communication and data-driven skills are essential.
The position is fully remote within the UK and requires up to 25% travel. Join us to help make an impact in the manufacturing and supply chain sectors.
Remote UK Customer Growth & Retention Manager in Leeds employer: QAD
Contact Detail:
QAD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK Customer Growth & Retention Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who work in customer growth and retention. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Prepare for virtual interviews by practising your responses to common questions. Focus on your experience with enterprise-level software accounts and how you've driven revenue retention in the past.
✨Tip Number 3
Showcase your data-driven skills! Be ready to discuss specific metrics or projects where you’ve successfully improved customer journeys. Numbers speak volumes, so let them do the talking!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote UK Customer Growth & Retention Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Growth & Retention Manager. Highlight your experience with enterprise-level software accounts and any relevant achievements that showcase your ability to drive revenue retention and growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our mission. Don’t forget to mention your strong communication and data-driven skills!
Showcase Your Experience: In your application, be specific about your past experiences. Share examples of how you've guided customer journeys and built relationships with stakeholders. We love seeing real-life impacts you've made in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at QAD
✨Know Your Customer Journey
Familiarise yourself with the customer journey specific to the SaaS industry. Be ready to discuss how you’ve successfully guided customers through their experiences in previous roles, and think about how you can apply that knowledge to enhance retention and growth.
✨Showcase Your Data Skills
Prepare examples of how you've used data to drive decisions in your past roles. Whether it’s improving customer satisfaction or increasing revenue, being able to demonstrate your data-driven approach will impress interviewers.
✨Build Relationships Virtually
Since this role is remote, highlight your experience in building relationships with stakeholders online. Share specific strategies you’ve used to maintain strong communication and rapport with clients and team members in a virtual setting.
✨Be Ready for Travel Discussions
Even though the position is primarily remote, be prepared to discuss your willingness and experience with travel. Mention any relevant past experiences where you’ve successfully managed travel while maintaining productivity and client relationships.