Operational Excellence Coach (German speaker) in Birmingham

Redzone helps manufacturers make more product for less while greatly improving the employee experience. We focus on the people, what we call “the connected worker.” We make frontline teams more engaged and productive, contributing to positive business outcomes by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days.

The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across our customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience delivering continuous improvement in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

The position is full-time, exempt, remote and requires travel 42 weeks annually, Monday through Thursday. Coaches must be able and willing to transport themselves by both driving and flying to customer locations up to 80% as needed. You must be based in the UK, Spain or the Netherlands and have excellent German language fluency along with English fluency.

Responsibilities:

• Oversee and coach 5–7 customers at a time.
• Train customers on workflows inside Redzone software through multiple 90-day on-site deployments.
• Facilitate shop-floor huddles and leadership team daily vital signs meetings to support action cycles on the shop floor.
• Track performance data and customer uplifts throughout the deployment.
• Lead process improvement and kaizen activities for customers.
• Openly share feedback with frontline teams and leadership to drive positive behaviour change and uplift results.
• Facilitate remote weekly customer progress meetings.
• Identify miracle stories and miracle results to guide celebrations of wins with the customer.
• Manage project schedules with customers.
• Provide success assessments upon project completion.
• Deliver executive overviews and provide customers with information related to all Redzone programs.
• Troubleshoot customer technical issues as needed.
• Support customer identification of next steps in their Redzone journey.
• Other duties as assigned.

Qualifications Required Skills:

• Fluent in English & German.
• Senior operations leadership experience in manufacturing environments.
• Ability to work in direct, hands-on manufacturing roles such as Operations Manager, Production Supervisor, and Continuous Improvement Manager.
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement.
• Ability to plan, organise, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
• Ability to develop/maintain strong relationships with clients and internal teams.
• Excellent interpersonal and organisational skills.
• Strong written and verbal communication skills.
• Sound judgement and excellent assessment skills.
• Ability to manage time effectively and to work in a high-paced, high-growth environment.
• Ability to prioritise tasks within active projects to meet critical-path deadlines.
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook).
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information.
• Able to learn software required to perform successfully in this position.
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required.

Education/Experience:

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organisational Leadership/Management, Supply Chain Management, Business Management.
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.