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- Tasks: Support customers by troubleshooting hardware and software issues in a fast-paced environment.
- Company: Redzone enhances manufacturing productivity while prioritising employee experience through innovative software and coaching.
- Benefits: Enjoy a fully remote role with flexible working options and a supportive team culture.
- Why this job: Join a mission-driven company that values people and fosters growth in the manufacturing sector.
- Qualifications: Requires a Bachelor's degree and 5+ years in Application Support, with strong communication skills.
- Other info: This is a senior associate position with opportunities for professional development.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Organization Overview Company Description
Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.
With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.
Job Description
We are seeking an Application Support Specialist to join our Redzone team in the United Kingdom. Looking for A Technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. A Professional who has previous experience working in automatization of factories, especially in Food and Beverage sector and Packaging sector with working knowledge of Sensors, Manufacturing Equipment, and PLCs.
This is a fully remote role located in the UK. No visa sponsorship available.
Role Overview
- Provide patience, empathy, and a customer-centric approach to handling support requests.
- Provide timely and accurate troubleshooting for both hardware and software issues
- Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
- Manage and record all technical issues and resolutions using Intercom.
- Take ownership of customer issues reported and see problems through to resolution
- Prioritize and manage many customers and issues at one time
- Apply troubleshooting techniques before escalating issues
- Monitor health of customer environments and proactively tackle issues
- Analyze records and logs to spot underlying trends and potential issues
- Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
- Celebrate team-based goals for best-in-class SLA and CSAT metrics.
Qualifications
Education and Experience:
- Minimum Bachelor’s degree required
- Minimum 5+ years experience in Application Support, Technical Support and BI Support.
- Expert user in iOS
- Knowledge of manufacturing processes and quality control will be of advantage
- Clear and concise communication for technical and non-technical audiences
Desired Skills
- Database Knowledge – ODBC connections- SQL Reporting Services
- Cloud AWS – features, abilities, considerations – Kubernetes Containers
- Intercom or similar Help Desk ticketing system
- Software – GitHub, Slack, Google Meet, or similar communication tools
- Controls & Automation – Working Knowledge of Sensors, Manufacturing Equipment, and PLCs
- ITIL Framework Knowledge (incident management, problem management, change management)
- Exemplary communications, organizational, and interpersonal skills
- Self-motivated and able to maintain high productivity and focus in an unsupervised work environment
- Fully proficient in English
Additional Information
About QAD and QAD Redzone:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.
QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
Software Development
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Application Support Specialist-UK employer: QAD
Contact Detail:
QAD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist-UK
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PLCs and sensors. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since the role involves interacting with end-users to resolve issues, being able to explain complex concepts clearly will be crucial.
✨Tip Number 3
Network with professionals in the manufacturing and application support sectors. Engaging with industry groups or forums can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in automation and digital transformation within the manufacturing industry. Showing that you are knowledgeable about current developments can impress potential employers.
We think you need these skills to ace Application Support Specialist-UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in the food and beverage or packaging sectors. Emphasise your technical skills with sensors, manufacturing equipment, and PLCs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving employee experiences and how your background aligns with Redzone's mission. Mention specific examples of how you've solved customer problems in previous roles.
Showcase Communication Skills: Since the role involves frequent customer communication, demonstrate your clear and concise communication abilities. Use straightforward language and avoid jargon to ensure your application is accessible to both technical and non-technical audiences.
Highlight Problem-Solving Experience: Provide examples in your application that showcase your troubleshooting techniques and how you've successfully resolved technical issues in the past. This will illustrate your ability to take ownership of customer issues.
How to prepare for a job interview at QAD
✨Show Your Technical Expertise
Make sure to highlight your experience with automation in factories, especially in the Food and Beverage and Packaging sectors. Be prepared to discuss specific technologies you've worked with, such as sensors and PLCs, as this will demonstrate your suitability for the role.
✨Emphasise Customer-Centric Approach
Since the role requires a strong focus on customer support, share examples of how you've successfully resolved customer issues in the past. Highlight your patience and empathy, as these qualities are crucial for providing excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your troubleshooting techniques and how you approach problem-solving. You might be asked to walk through a technical issue you've resolved, so think of a relevant example that showcases your analytical skills.
✨Familiarise Yourself with Tools and Technologies
Brush up on your knowledge of tools like Intercom, SQL Reporting Services, and cloud technologies like AWS. Being able to speak confidently about these tools will show that you're ready to hit the ground running in the role.
