At a Glance
- Tasks: Kick-start your IT career by supporting businesses with tech solutions and hands-on troubleshooting.
- Company: Join a trusted Managed Service Provider with over 20 years of industry expertise.
- Benefits: Enjoy 20 days holiday, a pension scheme, and a supportive team environment.
- Other info: Clear career progression and opportunities for industry training and certifications.
- Why this job: Gain real-world experience in IT support while learning from seasoned professionals.
- Qualifications: A-Level in ICT or equivalent; passion for IT and problem-solving skills required.
The predicted salary is between 18000 - 25000 € per year.
Are you passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies.
About the company
Our client is a trusted provider of professional IT services, supporting businesses with:
- IT support & helpdesk services
- Server & network infrastructure
- Microsoft 365 & Azure solutions
- Cybersecurity & backup
- Cloud hosting
- Web services
- Remote monitoring & management
They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals.
What you'll be doing
- Configure and set up new IT devices for customers (both remotely and on-site)
- Support business servers, networks, and cloud environments
- Manage and maintain Microsoft 365 and Active Directory environments
- Monitor systems through RMM tools, including backup and cybersecurity alerts
- Diagnose and repair IT hardware
- Answer incoming support calls and provide friendly, professional technical assistance
This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer.
Who we're looking for
We’re looking for someone enthusiastic, proactive, and genuinely passionate about IT. You’ll thrive in this role if you:
- Have a strong interest in IT support and troubleshooting
- Have great communication, customer service, and problem-solving skills
- Enjoy learning new technologies and working in a fast-paced technical environment
- Are organized, confident, and have a positive, helpful attitude
- Hold a full UK driving licence (required)
Bonus skills (training provided if needed):
- Understanding of PC/Server hardware & software
- Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site)
- Experience with Microsoft 365, Azure, Entra, SharePoint
- Familiarity with Active Directory, Veeam Backup, or Unifi
- Exposure to RMM tools
Entry requirements
An A-Level in ICT or an International Baccalaureate at Level 3 ICT or a Level 3 apprenticeship in a similar subject or a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8 am – 5 pm
What's in it for you?
- 20 days holiday + bank holidays
- Nest pension scheme
- Supportive, friendly team environment
- Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools)
- Opportunities to grow your skillset and gain industry training/certifications
- Clear career progression within a leading MSP
Interested? Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Business IT Support Engineer Apprentice. Job in Wisbech Education & Training Jobs employer: QA
Join a dynamic Managed Service Provider in Wisbech, where you'll be part of a supportive and friendly team dedicated to delivering top-notch IT solutions. With a strong focus on employee growth, you'll gain hands-on experience with cutting-edge technologies while enjoying a clear path for career progression, 20 days of holiday plus bank holidays, and a comprehensive pension scheme. This is an excellent opportunity for those passionate about technology and eager to develop their skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business IT Support Engineer Apprentice. Job in Wisbech Education & Training Jobs
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of Microsoft 365, Azure, and basic networking. The more you know, the better you'll impress during interviews!
✨Tip Number 2
Practice your people skills! Since this role is all about helping others, make sure you can communicate clearly and confidently. Role-play with friends or family to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you apply, let your passion for IT shine through. Share any personal projects or experiences that highlight your interest in technology.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Business IT Support Engineer Apprentice. Job in Wisbech Education & Training Jobs
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your interest in IT support. This will help us understand why you're the perfect fit for this role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that match the job description, like your problem-solving abilities and customer service skills. We love seeing how you connect your background to what we do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your understanding of PC and server hardware, as well as basic networking concepts like DHCP and DNS. Being able to discuss these topics confidently will show your enthusiasm for the role and your readiness to learn.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate technical information in a friendly and professional manner. Think of examples where you've helped someone solve a problem, even if it’s not IT-related.
✨Research the Company
Familiarise yourself with the Managed Service Provider's services, especially around Microsoft 365, Azure, and cybersecurity. This knowledge will help you tailor your answers and demonstrate your genuine interest in their work.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the role or the company culture. This shows that you're proactive and genuinely interested in how you can contribute to their team and grow within the company.
