QA is seeking an IT Technician Apprentice to act as the initial contact for IT issues, providing remote or telephone troubleshooting for routine hardware, software, and access queries. You will log tickets, diagnose problems, escalate to 2nd/3rd line teams, and monitor queues to meet SLAs.
You’ll gain hands-on experience with Windows environments, Microsoft 365, and network services while supporting client sites and contributing to knowledge base development.
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IT Support Apprentice: Hybrid Tech & Growth in Weybridge employer: QA
Immersive IT is an exceptional employer that fosters a supportive and innovative work culture, perfect for aspiring Network Engineers. Located in Essex, the company offers competitive salaries, ongoing training, and professional development opportunities, ensuring employees can grow their skills while working on diverse projects. With a strong focus on customer service and teamwork, you'll find a rewarding environment where your contributions are valued and your career can flourish.
