At a Glance
- Tasks: Manage service calls, support MFD refurbishment, and maintain digital records.
- Company: Join Agilico, the UK's leader in sustainable Managed Print Services.
- Benefits: Competitive salary, 23 days holiday, healthcare cash plan, and career growth opportunities.
- Other info: Receive dedicated support and training throughout your apprenticeship journey.
- Why this job: Make a positive impact on the planet while developing your IT skills.
- Qualifications: Passion for IT, problem-solving skills, and good communication.
The predicted salary is between 20000 - 20000 £ per year.
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.
Responsibilities:
- Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status.
- Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management.
- Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes.
- Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures.
- Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities.
- Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met.
- Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools.
- Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready.
What we are looking for:
- Good understanding of IT
- Hands on person
- Troubleshooting/problem solver
- Good communication
Salary: £20,000 per annum
Working hours: Monday to Friday, 9am to 5pm
Benefits:
- Opportunities to progress and grow your career
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc
- Cycle to work scheme
- Volunteer days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.
- Enhanced maternity and paternity scheme
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
Sustainable IT & MFD Refurbishment Apprentice employer: QA
Agilico is an exceptional employer committed to sustainability and employee development, offering a unique opportunity to work in a pioneering Circular-First Managed Print Services business in Edinburgh. With a strong focus on career progression, comprehensive training, and a supportive work culture, employees benefit from generous holiday allowances, a stakeholder pension scheme, and various health and wellness initiatives. Join us in making a meaningful impact on the environment while advancing your career in a dynamic and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sustainable IT & MFD Refurbishment Apprentice
✨Tip Number 1
Get to know Agilico and their mission! Research their circular-first approach and think about how your passion for sustainability aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing and repairing MFDs, brush up on your IT knowledge and problem-solving techniques. You could even set up mock scenarios with friends to get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Agilico. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sustainable IT & MFD Refurbishment Apprentice
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let your enthusiasm for sustainability shine through! We want to see how much you care about making a positive impact on the planet and how that aligns with our circular-first approach.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background fits into our mission at Agilico, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey about your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Edinburgh team.
How to prepare for a job interview at QA
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around Multi-Functional Devices (MFDs) and sustainability practices. Familiarise yourself with Agilico's circular-first approach and be ready to discuss how you can contribute to their mission of reducing waste and carbon emissions.
✨Show Your Passion
Agilico is looking for someone who is genuinely passionate about sustainability and technology. Be prepared to share why you care about these issues and how they align with your personal values. This will help you stand out as a candidate who truly fits their culture.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is key in this role, think of examples from your past experiences where you've successfully solved problems. Whether it's fixing a tech issue or managing a project, having specific stories ready will showcase your hands-on abilities.
✨Communicate Clearly
Effective communication is crucial, especially when working with engineers and management. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role.
